Summary
Overview
Work History
Education
Skills
Certifications Courses
Timeline
Generic

Karlee Cardenas

San Antonio

Summary

Dynamic supervisor with a proven track record at Sea World, excelling in employee training and conflict resolution. Successfully directed a team of 15, enhancing workflow and customer satisfaction. Recognized for maintaining accurate performance records and effectively resolving customer complaints, contributing to a positive work environment and operational efficiency.

Overview

4
4
years of professional experience

Work History

SUPERVISOR

Sea World
San Antonio
02.2024 - Current
  • Trained new hires on company policies and procedures to ensure a seamless onboarding process.
  • Collaborated with management to implement new strategies for improved workflow and customer service.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

ASSISTANT SUPERVISOR

Sea World
San Antonio
03.2021 - 02.2024
  • Performed cashier duties such as processing payments, issuing receipts and balancing cash drawers at the end of shifts.
  • Resolved customer complaints promptly and effectively.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.

Education

Associate of Science -

Palo Alto College
San Antonio, TX
08-2023

High School Diploma -

Southwest High School
San Antonio
06-2022

Skills

  • English
  • Employee training
  • Customer service
  • Inventory management
  • Conflict resolution
  • Staff management

Certifications Courses

  • Leadership
  • Communication
  • Problem-Solving
  • Teamwork
  • Conflict Resolution
  • Training
  • Organization
  • Servsafe
  • TABC
  • Food Handlers

Timeline

SUPERVISOR

Sea World
02.2024 - Current

ASSISTANT SUPERVISOR

Sea World
03.2021 - 02.2024

Associate of Science -

Palo Alto College

High School Diploma -

Southwest High School

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