April Wiley
Cypress,IL
Summary
Energetic individual who is successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. I am seeking a career change to the health industry, I am currently seeking full-time employment in the medical field.
Overview
3
3
years of professional experience
Work History
Supervisor
IHOP
10.2020 - 06.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted routine inspections to check quality and compliance with established specifications.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Education
High school diploma -
Ridgway High School
Memphis, TN05.2020
Skills
- Time Management
- Usability
- English
- User Interface (UI)
- Restaurant experience
- Training and Mentoring
- Expectation Setting
- Goal-Oriented
- Project Management
- Waste Reduction
- Inventory Control
Social Media Content Creator
I often create and share content intended to educate or entertain an audience across social media platforms. The internet offers me several avenues in which to do so, such as Instagram, TikTok, Facebook, etc. I often share cosmetic products and make up tutorials. I am also well established with digital publishing and have a unique knack for generating the right public following, which could be conducive to any business with specific products and services to promote.
Timeline
Supervisor
IHOP
10.2020 - 06.2023
High school diploma -
Ridgway High School