Karlee Rocco
O'Fallon,MO
Summary
Proactive host with a strong ability to streamline services through updated and reorganized systems. Adept in delivering exceptional customer service and trained in team management. Known for friendliness, reliability, and consistent initiative in providing excellent work.
Overview
3
3
years of professional experience
Work History
Host/Food Runner
Stone Summit Steak And Seafood/
01.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Summer Job Coach
MERSMissouri Goodwill
06.2024 - 07.2024
- Lead and support 3 teenagers with disabilities as they navigate adversities associated with their first job experience.
- Uphold a leading spirit while maintaining proper conflict-resolution techniques as students respond to personal and job related obstacles.
- Demonstrate the proper methods of successfully completing job-related tasks for students.
- Provide constant critical feedback to guide students into becoming the most efficient workers possible.
- Monitored students progress and adjusted job coaching strategies to meet needs and navigate challenges.
Food Server Assistant
Winghaven Country Club
05.2021 - 01.2023
- Maintained a clean and organized dining area for improved guest experience.
- Trained new Food Server Assistants, fostering a supportive team environment that contributed to overall restaurant success.
- Improved overall restaurant efficiency by consistently refilling condiments, replacing flatware, and tending to other tasks in a timely manner.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in higher customer satisfaction ratings.
- Supported waitstaff with table setting and clearing, enabling them to focus on attentive customer service.
Records Technician/Front Desk Receptionist
StudyMetrix Research
06.2022 - 08.2022
- Scheduled, rescheduled, and provided referrals for patients appointments.
- Filed charts and data entry.
- Greeted patients professionally by phone and in person.
- Stocked exam rooms.
- Maintained an organized workplace environment by regularly updating inventory listings and purging outdated materials.
- Confirmed patient appointment for next business day.
Education
High School Diploma -
Fort Zumwalt West High School
O'Fallon, MO05.2024
Skills
- Customer Service
- Effective Time Management
- Team Collaboration
- Multitasking proficiency
- Adaptable to change
- Professional Appearance
- Team player mentality
- Exceptional communication
Timeline
Summer Job Coach
MERSMissouri Goodwill
06.2024 - 07.2024
Host/Food Runner
Stone Summit Steak And Seafood/
01.2023 - Current
Records Technician/Front Desk Receptionist
StudyMetrix Research
06.2022 - 08.2022
Food Server Assistant
Winghaven Country Club
05.2021 - 01.2023
High School Diploma -
Fort Zumwalt West High School
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