Karlee Van beek
Saint Joseph,MN
Summary
Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Superior work ethic combined with a resourceful and upbeat nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Kwik Trip
02.2024 - Current
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Team Member/Shift Leader In Training
Loves Truck Stop
04.2022 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Conducted performance reviews and provided staff with feedback and guidance.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
Team Member
Casey General Store
05.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Team Member
Culver's Restaurant
06.2020 - 05.2021
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
Restaurant Team Member
Hardee's Restaurant
07.2019 - 06.2020
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Education
Associate of Science - Computer Programming
Saint Cloud Technical College
Saint Cloud, MN05.2026
High School Diploma -
Minnesota Virtual Academy
03.2022
Skills
- Sales Expertise
- Accounts Payable and Accounts Receivable
- Production Goals
- Shift Work
- Complaint Resolution
- Compliance Requirements
- Customer Needs Assessments
- Customer Engagement
- Conflict Resolution
- Customer Inquiries
- Job Assignments
- Individual and Team Goals
Timeline
Customer Service Cashier
Kwik Trip
02.2024 - Current
Team Member/Shift Leader In Training
Loves Truck Stop
04.2022 - 10.2023
Team Member
Casey General Store
05.2021 - 04.2022
Team Member
Culver's Restaurant
06.2020 - 05.2021
Restaurant Team Member
Hardee's Restaurant
07.2019 - 06.2020
Associate of Science - Computer Programming
Saint Cloud Technical College
High School Diploma -
Minnesota Virtual Academy
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