Karleeanna Hartwell-Souder
Nitro
Summary
Dynamic and results-driven professional with extensive experience in customer service and culinary arts, notably at Mardi Gras Casino. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in food handling and maintaining cleanliness, ensuring compliance with health standards while optimizing kitchen operations.
Overview
4
4
years of professional experience
Work History
Cook
Mardi Gras Casino
05.2024 - 08.2025
- Prepared diverse menu items using various cooking techniques and equipment.
- Maintained cleanliness and organization of kitchen areas to comply with health standards.
- Assisted in inventory management, ensuring availability of fresh ingredients and supplies.
- Collaborated with team members to optimize workflow during peak service hours.
Customer Service Representative
Cabelas
05.2024 - 08.2025
- Trained new staff on customer service protocols and store operations best practices.
- Monitored inventory levels, facilitating timely restocking of high-demand items.
- Implemented feedback mechanisms to identify areas for service improvement and customer engagement.
- Developed strategies to address common customer issues, streamlining resolution processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Walmart
10.2023 - 05.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in processing returns and exchanges, ensuring compliance with store policies.
- Collaborated with team members to maintain organized product displays and stock levels.
- Utilized point-of-sale systems to accurately process transactions and manage cash handling.
Cashier
Walmart
10.2023 - 05.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety and efficiency.
- Handled cash, credit, and return transactions accurately to minimize discrepancies.
Cashier
Lowes
06.2023 - 10.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
Cabelas
12.2021 - 01.2023
- Collaborated with team members to meet daily operational goals and improve service levels.
- Trained new cashiers on register operations and customer service best practices.
- Identified and reported potential issues related to inventory or customer service promptly.
- Engaged with customers to promote store loyalty programs and special promotions effectively.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Penn Foster
2019
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Alcohol handling
Timeline
Cook
Mardi Gras Casino
05.2024 - 08.2025
Customer Service Representative
Cabelas
05.2024 - 08.2025
Customer Service Representative
Walmart
10.2023 - 05.2024
Cashier
Walmart
10.2023 - 05.2024
Cashier
Lowes
06.2023 - 10.2023
Cashier
Cabelas
12.2021 - 01.2023
High School Diploma -
Penn Foster