Karleen Baptiste Holes
Edmond
Summary
Personable Sales Manager with proven track record of success managing and leading Family Service Advisor team. Team player and mentor demonstrating consistent success for an industry leading company.
Overview
17
17
years of professional experience
Work History
Director of Family Service
Rose Hill Burial Park
06.2024 - Current
Sales Manager Intern
El Camino Memorial Park and Mortuary (SCI)
05.2014 - 06.2024
- Managed a team of 17 serving approximately 1200 combined interments, inurnments and entombments for at-need clients.
- Collaborated with cross-functional teams to create comprehensive sales proposals and close high-value deals.
- Ensured year-over-year growth in sales.
- Oversee daily operation needs of the facility by working with sales, mortuary and operations staff.
- Collaborate with management to organize evens and increase community visibility.
- Supported senior Sales Managers in managing key accounts, fostering long-term partnerships with clients.
- Mentor, motivate and develop Family Service Advisors to ensure growth and job satisfaction.
- Trained Family Service Advisors and Sales Mangers in sales techniques, product knowledge, and effective communication skills.
- SM of the year 3x
Family Service Advisor
El Camino Memorial Park and Mortuary (SCI)
05.2007 - 05.2013
- Managed at-need interments, inurnments and entombments while coordinating with the mortuary.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Provided guidance and developed customer relationships through at-need and pre-need
- Maintained high customer satisfaction standards to meet or exceed targets.
- Counselor of the Year 3x
- Educated customers on cemetery and mortuary needs, fostering long-term relationships built on trust and loyalty.
Education
Bachelor of Arts - Criminal Justice
University of Central Oklahoma
Edmond, OKMaster of Arts - Master of Business Administration
University of Phoenix
Tempe, AZSkills
- Client Advocacy
- Multicultural Sensitivity
- Service Integration
- Community Resources
- Microsoft Office, Salesforce, HMIS, Laserfiche
- CA Insurances License #0F39756
- Cemetery License COA654
Timeline
Director of Family Service
Rose Hill Burial Park
06.2024 - Current
Sales Manager Intern
El Camino Memorial Park and Mortuary (SCI)
05.2014 - 06.2024
Family Service Advisor
El Camino Memorial Park and Mortuary (SCI)
05.2007 - 05.2013
Bachelor of Arts - Criminal Justice
University of Central Oklahoma
Master of Arts - Master of Business Administration
University of Phoenix
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