Karleen Mathews
Auburn,NY
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Floor Auditor
Tessy Plastic
Elbridge, NY
01.2024 - Current
- Oversaw performance of machine operators.
- Simultaneously managed machine operations and break schedules.
- Conducted hourly audits to maintain product quality control standards.
- Managed operations during the 12-hour, third shift period.
- Ensured compliance with documentation standards.
- Coordinated with other Certified Floor Auditors to share best practices and maintain consistency in audit processes across all facilities.
- Helped establish a culture of continuous improvement by regularly sharing audit results and collaborating with teams to address concerns proactively.
- Collaborated with management to develop action plans addressing identified deficiencies in floor operations.
- Provided valuable insights into equipment performance, enabling proactive maintenance planning and reduced downtime.
Control Center Specialist
Rapid Response Monitoring
Syracuse, NY
12.2022 - 10.2023
- Assessed and responded to alarm system notifications.
- Supervised dispatch of multifaceted alarm signals for national residential and commercial security, fire, and medical systems.
- Ensured efficient processing of alarm signals.
- Ensure timely notification to appropriate agencies.
- Managed extensive number of daily phone inquiries.
- Entered data accurately and efficiently.
- Handled initial troubleshooting for security system alarms.
- Oversaw video account activities.
- Managed the dispatch process for Police, Fire, and Medical calls.
- Adapted to multiple skill sets quickly while maintaining high monthly QA scores.
- Easily managed and navigated multiple in-house software programs simultaneously.
Learning Ambassador
Amazon fulfillment
Liverpool, NY
06.2021 - 11.2022
- Began career with training in the stow division at a fulfillment facility.
- Stowed merchandise from totes into automated pods.
- Advanced past initial responsibilities, receiving various indirect roles.
- Facilitated orientation and training for new employees at Amazon.
- Recognized by being accepted into the learning ambassador program early.
- Developed abilities to lead, ensuring efficient daily operations.
- Managed operations within an extensive organization serving employees from varied backgrounds.
Front Desk Receptionist
Alfred State Fitness Center
Alfred, NY
09.2015 - 11.2017
- Facilitated setup of new memberships.
- Engaged in courteous greetings with all organization members.
- Coordinated guest check-in process.
- Maintained cleanliness and sanitation of all equipment.
- Oversaw activities on the floor, maintaining a safe environment.
Education
Associate's - Human Services
Alfred State College Of Technology
Alfred, NY05.2018
Skills
- Surveillance
- CCTV
- Quality Assurance
- Communication skills
- Customer service
- Data entry
- Multitasking
- Organizational skills
- Policy compliance
- Feedback implementation
- Complaint management
- Call handling
- Problem-solving skills
- Resolving issues
- Technical troubleshooting
- Interpersonal skills
- Documentation and reporting
- Training experience
Certification
Driver's License
Timeline
Certified Floor Auditor
Tessy Plastic
01.2024 - Current
Control Center Specialist
Rapid Response Monitoring
12.2022 - 10.2023
Learning Ambassador
Amazon fulfillment
06.2021 - 11.2022
Front Desk Receptionist
Alfred State Fitness Center
09.2015 - 11.2017
Associate's - Human Services
Alfred State College Of Technology
Driver's License