Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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KARLENE ALAMO

El Paso,TX

Summary

Proven professional with a track record of enhancing customer satisfaction at Mutt’s Makeover through expert pet handling and relationship building. Skilled in inventory management and team collaboration, I increased crop yield by implementing effective techniques at Couth Farms LLC. Committed to continuous learning and professionalism, I consistently exceed service and sales targets, fostering customer loyalty and team efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Dog Groomer

Mutt’s Makeover
07.2014 - Current
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.

Medical Marijuana Cultivator

Couth Farms LLC
01.2024 - 07.2024
  • Ensured compliance with state regulations by properly tracking all plants from seed to sale using appropriate software systems.
  • Contributed to team meetings by sharing insights, observations, and recommendations based on personal experience in the cultivation facility, fostering a culture of continuous improvement.
  • Conducted regular equipment maintenance and calibration checks, minimizing downtime due to malfunctions or inaccuracies.
  • Increased overall crop yield with the implementation of effective pruning techniques.
  • Contributed to a positive company culture by maintaining a professional attitude and strong work ethic at all times during daily operations.

Bartender

WERK Bar LLC
01.2022 - 01.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server Manager

Don Jose Mexican Restaurant
05.2020 - 04.2021
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.

Education

High School Diploma -

Montwood High School
El Paso, TX
05.2020

Skills

  • Patience and Empathy
  • Inventory Management
  • Team Collaboration
  • Adaptability and Flexibility
  • Effective Communication
  • Relationship Building
  • Customer Service
  • Appointment Scheduling
  • Reliability and punctuality
  • Record Keeping Abilities
  • Continuous Learning Attitude
  • Professionalism and Ethics

Accomplishments

I've hosted and managed 2 Fashion Shows this past year in 2024, My personal hobbies include making clothes and selling them online through third party website.

Timeline

Medical Marijuana Cultivator

Couth Farms LLC
01.2024 - 07.2024

Bartender

WERK Bar LLC
01.2022 - 01.2023

Server Manager

Don Jose Mexican Restaurant
05.2020 - 04.2021

Dog Groomer

Mutt’s Makeover
07.2014 - Current

High School Diploma -

Montwood High School

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KARLENE ALAMO