KARLENE BLAKE
Macon,GA
Summary
Dynamic and compassionate professional transitioning careers with a robust background in customer-focused service and business process development. Proven ability to multitask in fast-paced environments while maintaining a strong dedication to patient care. Committed nursing team member with outstanding patient-facing experience, complemented by genuine empathy for individual needs and meticulous attention to detail. Focused on maximizing patient satisfaction, safety, and wellness for diverse populations, ensuring a holistic approach to care that fosters trust and well-being.
Overview
12
12
years of professional experience
Work History
CNA /LNA
Medical Solutions
07.2022 - 12.2025
- Deliver patients individual care by performing good oral and personal hygiene such as aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Patient Care Technician
Emory Hospital
06.2021 - 01.2024
- Performs assigned patient care and observation duties under the direction of a Registered Nurse.
- Greets visitors, answers, and screens incoming telephone calls.
- Accepts, verifies, and stores supply deliveries upon receipt.
- Assists in the use of bag-valve-mask device, TED stockings, oxygen, suction equipment, incentive spirometer, and emergency cart.
- Operates converter chair, lifts, scales, beds, stretchers, wheelchairs, non-invasive BP monitors, some components of Quicknet monitors, automatic thermometers, sphygmomanometer, computer, and pulse oximeter.
- Promptly and courteously responds to patient requests via the patient intercom system.
- Relays appropriate information to the appropriate staff for immediate attention.
- Prepares room to receive patients; sets up necessary equipment and ensures neatness and cleanliness of room.
- Transports and collects patient specimens throughout the hospital, and contributes to the completion of admission, discharge, transfer, and death procedures and forms.
- Performs vital signs and records information; reports observations and records significant and unusual information regarding patients to the Registered Nurse.
- Observes color, consistency, amount, and odor from drainage tubes; records information and notifies the Registered Nurse of findings.
- Participates in shift reports.
- Makes the necessary arrangements for medical tests, supplies, equipment, treatment, and special dietary needs.
- Assists Registered Nurse in providing patient care according to individual needs; observes IV site appearance, assists with range of motion, ambulation, patient transfers, diet, elimination, hygiene, performs pre-and postoperative procedural care, and assists with respiratory functions/procedures.
- Participates in the orientation of staff to the unit and precepts new, temporary, and float nursing technicians to the unit.
- Participates in unit-based and hospital-wide Continuous Quality Improvement Program.
Medication Aide
Oaks at Conyers
01.2021 - 12.2022
- Administer medication to residents according to their Medication Observation Record.
- Respond to residents' emergencies following proper procedures.
- Observe residents for behavior change or any adverse reaction to their medication.
- Report all irregularities to the Wellness Director.
- Supervise the Caregiver on the assigned shift.
- Assist in giving care to residents.
- Order medications and maintain a stock medication cart.
- Communicate with the pharmacy/doctors regarding the resident's needs.
CNA
Rockdale HealthCare Center
01.2020 - 03.2022
- Assist residents with hygiene care and daily activities.
- Transfer residents from bed to chair using various methods, both mechanical and manual.
- Assist with the feeding of residents.
- Establish rapport with team members, residents, and families.
- Ensure safety and privacy of residents.
- Observed changes in resident behavior or skin and reports to the senior Nurse.
CNA/Home Care
An Angel’s Hand LLC
02.2020 - 01.2022
- Assist residents with activities of daily living.
- Provides personal hygiene care to residents.
- Obtain vitals as instructed by the charge nurse.
- Assist with shopping and medical appointments.
- Adhere to charge nurse instructions through the care plan to maintain a safe and healthy environment for the residents.
- Document all activities during the shift.
- Report all observations and progress during the assigned shift.
Resident Care Coordinator
The Mansion of Gwinnett Park
10.2020 - 03.2021
- Initiate the medical record for all new resident admissions in accordance with the current state, federal, and local guidelines.
- Upload documents into our Tabular Pro documentation systems.
- Assist with scheduling in-house/outside medical appointments.
- Assist with the scheduling and tracking of monthly staff trainings.
- Participate in CPR/First Aid Instructor training and provide CPR/First Aid training as needed for staff.
- Schedule monthly care staff for all shifts and post schedules at least two weeks in advance.
- Direct supervision of the medication process with support of the Resident Care Director.
- Assist with the assessment of resident needs and the development and revision of service care.
- Prepare daily documentation of absenteeism to payroll and changes of work schedules.
- Keep informed of personnel needs and scheduling needs.
- Keep accurate records of all PTO and change requests.
- Monitors Personal Care assignments and participates in re-vision of plans as indicated by changes in residents' status.
- Contacts physician or emergency personnel as needed.
- Assist with preparing Lab slips and physician appointments.
- Monitors medication technicians and compliance with medication passes.
- Maintain confidentiality of all resident information.
- Participates in the direct care of residents on an as-needed basis.
- Provides emergency support to resident assistants.
- Maintain an organized office.
- Stock all forms and clerical supplies and ensure they are legible and clean.
CMA/CNA
The Mansion of Gwinnett Park
03.2020 - 10.2020
- Assist in administering medication to residents.
- Record all medication issued and reorder as needed.
- Taking vitals as requested by the charge nurse.
- Assist residents with personal needs.
- Ensure rooms are cleared of trash, tidy, and clean.
- Serve meals at the prescribed time.
- Ensure the medication cart is secure at all times.
- Ensure all alarm and radio alerts are attended to promptly.
Administrative Asst./Afterschool Asst./Office Manager/Program Contact
BREAD OF LIFE DEVELOPMENT MINISTRIES
05.2014 - 07.2020
- Analyze departmental documents for appropriate distribution and filing.
- Track projects and assign resources appropriately by maintaining and organizing scheduling.
- Conduct administrative functions by ensuring efficient operational performance.
- Perform human resource functions such as staffing, employee development, and compensation.
- Coordinate various fundraisers and events.
- Utilized sound inventory Control processes to ensure the availability of office supplies.
- Assist with bookkeeping, accounts receivable, and disbursement of petty cash.
- Coordination of two (2) government-funded programs – SFSP and CACFP.
- Provides administrative support to the Executive Director.
- Provides homework support to kids in after-school.
- Transport and serve meals to at-risk kids in the Lakeview community.
- Provides mentorship and support to at-risk kids.
- Assist with the Afterschool registration process.
Outbound Customer Service Representative
DG SOLUTIONS
10.2018 - 03.2019
- Manage large amounts of outbound calls promptly.
- Conduct varied medical surveys.
- Follow verbatim “scripts” when handling various issues.
- Update records of all conversations in the call center database in a comprehensible way.
- Participate in ongoing training sessions to improve knowledge and performance level.
Education
Pre ABSN -
Mercer University
Atlanta, GA01-2022
Medication Aide Certification
True Heart Training
Conyers, GA01-2020
CNA/CPR/AED Certification
Premier Medical Careers
Conyers, GA01-2020
MBA - Project Management Concentration
Keller Graduate School of Management
Decatur, GA01-2017
BSc - Human Resource Management
University College of the Caribbean
Jamaica01-2013
Associate - Business Studies
University College of the Caribbean
Jamaica01-2008
Skills
- Friendly and Compassionate
- Problem Solving
- Communication
- Computer Skills
- Customer Service
- Attention to Details
- Multitasking
- Problem-solving
- Time management
- Compassion and empathy
- Team collaboration
Timeline
CNA /LNA
Medical Solutions
07.2022 - 12.2025
Patient Care Technician
Emory Hospital
06.2021 - 01.2024
Medication Aide
Oaks at Conyers
01.2021 - 12.2022
Resident Care Coordinator
The Mansion of Gwinnett Park
10.2020 - 03.2021
CMA/CNA
The Mansion of Gwinnett Park
03.2020 - 10.2020
CNA/Home Care
An Angel’s Hand LLC
02.2020 - 01.2022
CNA
Rockdale HealthCare Center
01.2020 - 03.2022
Outbound Customer Service Representative
DG SOLUTIONS
10.2018 - 03.2019
Administrative Asst./Afterschool Asst./Office Manager/Program Contact
BREAD OF LIFE DEVELOPMENT MINISTRIES
05.2014 - 07.2020
MBA - Project Management Concentration
Keller Graduate School of Management
BSc - Human Resource Management
University College of the Caribbean
Associate - Business Studies
University College of the Caribbean
Pre ABSN -
Mercer University
Medication Aide Certification
True Heart Training
CNA/CPR/AED Certification
Premier Medical Careers