KARLENE DACOSTA

East Hartford,CT

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

years of professional experience

Work History

CUSTOMER SERVICE REP.

EVERSOURCE

1985 BLUE HILLS AVENUE EXT

01.2007 - Current

Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests for products, services, and company information.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.. an average of about 550 customers monthly.

Education

Bachelor of Arts - Business

Charter Oak State College

New Britain, CT

12-2026

LPN - Practical Nursing

Stone Academy

East Hartford, CT

12-2022

Skills

Currently working in Customer Service - Handle complaints & billing inquiries Process contracts, for new & existing customers, creating packages for Non-exclusive use & Mixed meter issues as well as creating STORMS requests (Gas & Electric))
High performer in Customer Service for the last 30 years, with many customer

Fast learner, attention to detail

Answered multi-line telephone system Speedwriting shorthand, Microsoft office

Sales & marketing/ Purchasing & pricing, assisted in payroll processing
Worked as a Business Representative: Planning meetings/functions, creating posters/ flyers, operating the stamp & fax machine
Banking: worked as a Teller

Accomplishments

Compliments and certificates- Most positive surveys received for “STELLA” Pilot Program, chosen as Team up-grade in 2018, Assisted with the new employees training in March 2018.

Made the "Dean's List" while taking classes at Manchester Community College

Have been in Management/Leadership and Senior administrative positions before emigrating to the US.

Timeline