Karlene Fairweather
Atlanta,GA
Summary
Results-Driven hospitality leader with extensive experience in hotel operations and a proven track record of delivering exceptional guest experiences, driving revenue growth, and optimizing operational efficiency. Adept at managing multi-property portfolios, leading diverse teams, and implementing strategic initiatives to achieve organizational goals. Skilled in budget management, process improvement, and fostering a culture of excellence.
A visionary leader committed to elevating brand standards and ensuring seamless operations across all departments. Ready to bring expertise and passion to the role of Regional Director of Operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
District Manager
Extended Stay America
01.2014 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Coordinated with other departments to align goals, streamline workflow, and enhance collaboration across the organization.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
General Manager
Extended Stay America
03.2008 - 01.2014
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Guest Service Representative
Extended Stay America
03.2007 - 03.2008
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Education
Bachelor of Arts - Business Administration
Alpha Business College
Jamaica, WISkills
- Leadership and Team Development
- Financial and Operational Management
- Quality and Compliance
- Guest and Associate Experience
- Sales and Marketing Strategy
- Collaboration and Communication
- Strong Problem-solving and Time Management Skills
- Strategic planning
- Recruiting and Hiring
Affiliations
- AHLA
Certification
- Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute.
Timeline
District Manager
Extended Stay America
01.2014 - Current
General Manager
Extended Stay America
03.2008 - 01.2014
Guest Service Representative
Extended Stay America
03.2007 - 03.2008
- Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute.
Bachelor of Arts - Business Administration
Alpha Business College
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