Karley Austin
Oakdale,LA
Summary
Dynamic professional with extensive experience as a Juvenile Specialist at Acadiana Center For Youth, excelling in customer relations management and expert problem-solving. Proven ability to enhance facility safety through effective emergency response planning and analytical thinking, fostering trust and respect among juvenile detainees while maintaining compliance with policies.
Overview
6
6
years of professional experience
Work History
Juvenile Specailist
Acadiana Center For Youth
Bunkie, LA
07.2025 - Current
- Ensured compliance with company policies and procedures to maintain quality standards.
- Established rapport with juvenile detainees through respectful communication to foster trust.
- Conducted thorough security checks on living quarters and common areas to enhance facility safety.
- Facilitated development of decision-making and problem-solving skills among juvenile offenders.
- Utilized de-escalation techniques during conflicts to maintain a secure environment.
Correctional Sergeant
Allen Correctional Center
Kinder, LA
10.2024 - 06.2025
- Enforced rules and procedures to maintain order and security in correctional facility.
- Conducted inspections of housing cells and led teams in contraband searches.
- Implemented regular security checks and monitored inmate activities to enhance facility safety.
- Demonstrated professionalism as a role model for subordinates in all job aspects.
- Resolved disputes between inmates with professionalism and respect.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
Shift Manager
Sonic Drive-in
Oakdale, La
09.2021 - 12.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Cashier
Walmart
Oakdale, La
11.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Oakdale High School
Oakdale LaSkills
- Customer relations management
- Expert problem solving
- Analytical thinking
- Documentation control
- Emergency response planning
- Financial management
Timeline
Juvenile Specailist
Acadiana Center For Youth
07.2025 - Current
Correctional Sergeant
Allen Correctional Center
10.2024 - 06.2025
Shift Manager
Sonic Drive-in
09.2021 - 12.2022
Cashier
Walmart
11.2019 - 08.2021
High School Diploma -
Oakdale High School