Karley Brodeur
Colorado Springs,CO
Summary
Friendly bartender with exceptional server and business management skills. Maintains clean work area, stocked and conveniently organized. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Committed to upholding highest standards of customer service and safe food handling practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Loop
05.2024 - Current
- Serves customers with food/beverages in a positive and friendly manner. Presents ordered choices promptly by suggesting courses & chef’s specialties. Maintains dining ambiance with an enthusiastic attitude. Able to process and work efficiently in a high paced atmosphere. Protects establishment/customers by adhering to sanitation, safety, and alcohol beverage control policies. Transmits orders to bar/kitchen by recording customers choices and identifying patrons’ special dietary needs/special requests.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks. Served high customer volumes during special events, nights, and weekends. Adhered to state laws regarding alcoholic beverage services and customer regulations. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Shift Lead
Mcdonalds
10.2023 - 04.2024
- Shift lead responsible are Cash Handling. Food Saftey/quality food production. International communications. Scheduling. Daily maintenance and cleanliness. Manage crew/customers in a fast paced, high demanding atmosphere. Managed a team of 10 employees during shifts/providing guidance/training and support to ensure exceptional customer service.
Customer Service/Management
Safeway
05.2018 - 10.2023
- June 2022 - October 2023 Baker/Stocker Worked with ovens/mixers/slicers/proofers. Measured/prepared ingredients pertaining to daily count/inventory. Consistant cleaniness behind and on the Sales Floor and merchandise presentation in the Freezer/Cooler area.
- October 2020 - June 2022 Drive Up and Go Manager Responsible for managing the people/processes/tools to create an exceptional customer experience. Selecting/preparing quality products. Growing E-Commerce sales and meeting performance targets. Operated and held computer/scanning unit
- May 2018 - October 2020 Seafood Manager Oversee operations/review reports. Schedule/supervise/train and assign duties. Writing orders/handling inventory. Maintaining Food Safety guidelines while in use for the use grinder/tenderizer/saw and knives to cut/trim/prepare meat products. Takes special orders from customers and providing above the top customer service.
Waitress/Server
Fox and Hound Pub and Grill
10.2017 - 12.2019
- Served each guest courteously and efficiently with a sincere/positive/pleasant and enthusiastic attitude, while following our teamwork philosophy. Responsible for answering questions. Demonstrate strong knowledge of menu items/ability to make recommendations based on guest preferences and creating an upbeat atmosphere for the guest. Efficiently communicated/coordinated with kitchen staff to ensure prompt and accurate delivery of food to tables.
Education
High School Diploma -
Life Skills Center
Colorado Springs, CO01.2013
Certification - Mixology & Lab, Liquor Industry & Bar Management
Bartending School of Denver
Denver, CO09-2025
Skills
- Team member support/customer service
- Upselling techniques/daily specials memorization
- Point of sale (POS) system operations/cash handling
- Liquor, wine, and food service
- Food safety practices
- Multitasking and organization/task prioritization
- Shift management
Certification
- ServSafe Certified
- RBS
- ServSafe Alcohol Certified
- T.I.P.S Certified
Timeline
Server/Bartender
The Loop
05.2024 - Current
Shift Lead
Mcdonalds
10.2023 - 04.2024
Customer Service/Management
Safeway
05.2018 - 10.2023
Waitress/Server
Fox and Hound Pub and Grill
10.2017 - 12.2019
High School Diploma -
Life Skills Center
Certification - Mixology & Lab, Liquor Industry & Bar Management
Bartending School of Denver
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