Karley Thompson
Newark,OH
Summary
Dedicated customer service professional recognized for exceptional dependability and effective time management skills. Committed to delivering positive, memorable experiences for every customer, resulting in increased client satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Optical Technician
Trillium Vision Care of Newark
Newark, Ohio
08.2021 - Current
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Trained new staff on optometric testing procedures and clinic protocols.
- Developed trust with patients to encourage open communication about their concerns.
- Built strong relationships with patients to ensure they felt comfortable discussing any issues.
Expo Runner
Big Apple Cafe
Newark, OH
05.2019 - Current
- Assisted in preparing salads, appetizers to speed up food service.
- Implemented feedback from customers to improve service quality and menu offerings.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
High School Diploma -
Newark High School
Newark, OH05-2021
The Ohio State University
Columbus, OHSkills
- Time Management
- Customer Experience
- Self- Motivated
- Flexibility
- Critical Thinker
- Relationship builder
Timeline
Optical Technician
Trillium Vision Care of Newark
08.2021 - Current
Expo Runner
Big Apple Cafe
05.2019 - Current
High School Diploma -
Newark High School
The Ohio State University
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