Karli Beauvais
Fenton,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server & Bartender
Ciao Amici's
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
The Ponemah Lakeside Lodge
06.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess & Busser
Fenton Fire Hall
06.2017 - 09.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Financial Customer Service Representative
Flagstar Bank
03.2013 - 07.2017
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Homeschool
Fenton, MI2010
Skills
- Stocking and Replenishing
- Special Dietary Requirements
- Menu Memorization
- Age Verification
- Guest Satisfaction
- Beverage Preparation
- Cool Under Pressure
- Order Accuracy and Delivery
- Anticipating Guest Needs
Timeline
Server & Bartender
Ciao Amici's
02.2022 - Current
Server
The Ponemah Lakeside Lodge
06.2021 - 09.2021
Hostess & Busser
Fenton Fire Hall
06.2017 - 09.2017
Financial Customer Service Representative
Flagstar Bank
03.2013 - 07.2017
High School Diploma -
Homeschool
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