Karli Branch
Bovey,MN
Summary
Inclusive and professional crisis counselor dedicated to supporting community members across all aspects of life.
Overview
2
2
years of professional experience
Work History
Crisis Counselor
First Call For Help
Grand Rapids, Minnesota
03.2025 - Current
- Answered crisis hotline calls for first-contact support.
- Assessed caller safety and identified immediate mental health needs to inform crisis response.
- De-escalated high-stress situations using calming techniques. using supportive, reassuring language.
- Provided tailored referral options for housing, shelter, and counseling services to support caller recovery.
- Maintained confidentiality while handling sensitive client information.
- Created safety plans to reduce crisis risk and guide intervention strategies.
- Documented crisis calls and case notes in agency records.
Education
High School Diploma -
Grand Rapids High School
Grand Rapids, MN05-2003
Skills
- Crisis intervention
- Suicide risk assessment
- Safety planning
- Client advocacy
- Active listening
- Professionalism
- Crisis de-escalation
Lived Experience
Lived experience with anxiety and depression have given me a better understanding of how to help individuals who also struggle with their own mental health in overcoming challenges in their day to day life.
Timeline
Crisis Counselor
First Call For Help
03.2025 - Current
High School Diploma -
Grand Rapids High School