Karli Cummins
North Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Rideshare Driver
Uber/Lyft
Las Vegas, NV
10.2018 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Administrative Assistant
USA Coach Services/Flixbus
Las Vegas, NV
05.2018 - 11.2018
- Launched large coach bus transportation company traveling state to state.
- Assist in the capacity of the Administrative Assistant to the General Manager/Safety manager/training manager.
- Registry of lost and found items, scheduling hotels for employees utilizing Company credit cards.
- Pre qualifying applicants prior to assisting applicants with interview appointments.
- Executed record filing system to improve document organization and management for DOT regulations.
- Coached new employees on administrative procedures, company policies and performance standards.
Medical Assistant
Las Vegas Pain Institute
Las Vegas, NV
02.2013 - 05.2018
- Proven computer skills with knowledge of medical terminology and medications.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Coordinate schedules, supervise clerical and clinical staff's schedules, perform marketing and growth activities for the facility, managed day to day administrative needs of the clinic.
- Referring patients out to receive the necessary medical care they need.
- Pain Management, medical assistant, check in/check out, Physical therapy front office, billing, switchboard operations, radiology and insurance verifications.
Account Manager
Santander Consumer USA
Denver, CO
08.2014 - 06.2016
- Manage and work open/active accounts from due current month to pot loss and charge off.
- Ability to contact customer in an effort to collect also build a relationship to establish a cure plan.
- Processed payments and applied to customer balances.
- Responsible for preventing company loss, gathering and verify all required customer information for tracking purposes.
- Maintain a monthly goal for own individual and team.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Sales Associate
Nordstrom Rack
Lone Tree, CO
05.2013 - 09.2014
- Organized racks and shelves to maintain store visual appeal.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
National Sales Manager
Sprint
Denver, CO
11.2011 - 07.2013
- Successfully support national accounts with device technical issues.
- Solve billing and/or account issues.
- Suggest different or additional Sprint services that better fits the Customer.
- Responsible for running credit verification if required for new service.
- Provide data and guides to help the sales team.
Education
High School/GED -
CCD Online, Denver School of Bartending And Euphoria
Skills
- Multitasking and Time Management
- Upselling Techniques
- Confidentiality and Data Protection
- Cleaning and Organizing
Timeline
Rideshare Driver
Uber/Lyft
10.2018 - Current
Administrative Assistant
USA Coach Services/Flixbus
05.2018 - 11.2018
Account Manager
Santander Consumer USA
08.2014 - 06.2016
Sales Associate
Nordstrom Rack
05.2013 - 09.2014
Medical Assistant
Las Vegas Pain Institute
02.2013 - 05.2018
National Sales Manager
Sprint
11.2011 - 07.2013
High School/GED -
CCD Online, Denver School of Bartending And Euphoria