Karli Dole
Del City,OK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service
Canna 23
Del City, OK
08.2021 - 12.2021
- Checked guests' photo identification for validity and age requirements.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Delivered excellent customer service, resulting in consistent 97% customer satisfaction rating
- Increased efficiency and performance by monitoring team member productivity and providing feedback
Caregiver
Visiting Angels Inc
Midwest City, OK
10.2020 - 02.2021
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Cashier and Customer Service
Burlington Stores
Midwest City, OK
11.2019 - 03.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Increased sales and customer satisfaction by 10% through personalized servicing
Purchasing Agent
Electro Enterprises
Oklahoma City, OK
08.2017 - 04.2019
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders
- Communicated with over 30 vendors daily regarding inventory needs and negotiated prices to maintain profit margins
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends
- Tracked inventory shipments and prepared spreadsheets detailing item information
Shipment Information Specialist
C.H. Robinson Worldwide
Oklahoma City, OK
05.2016 - 07.2017
- Managed over 100 freight driver calls effectively and efficiently for complex, fast-paced and challenging call center environment, all while keeping volatile driver situations underway
- Gathered and verified all required driver information for tracking purposes, and accurately documented, researched and resolved customer service issues.
Medical Office Administrative Assistant
Preferred Pediatrics Home Health Care
Oklahoma City, OK
06.2015 - 12.2015
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Kept organized documentation of home care visit information for office of 300+ Registered Nurses
Receptionist
Ozarka Water Company
Oklahoma City, OK
07.2014 - 05.2015
- Greeted multitude of guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered over 100 calls via multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Managed multiple tasks and met time-sensitive deadlines
Bank Teller/Customer Service
IBC Bank
Midwest City, OK
07.2013 - 12.2013
- Built and strengthened customer new and returning relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Maintained 90% customer approval rating
Cashier/Retail Customer Service Associate
Champs Sports
Oklahoma City, OK
02.2012 - 06.2012
- Worked flexible schedule and extra shifts to meet business needs.
- Helped minimum of 50 customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
License - Cosmetology
Metro Technology Centers - Springlake
Oklahoma City, OK 04.2021 - Current
High School Diploma -
Midwest City High School
Midwest City, OK05.2013
Skills
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Upselling Products and Services
- Inbound and Outbound Calling
- Expertise with Microsoft Suite
Additional Information
- Willing to relocate to: Moore, OK - Del City, OK - Oklahoma City, OK, Authorized to work in the US for any employer
Timeline
Customer Service
Canna 23
08.2021 - 12.2021
License - Cosmetology
Metro Technology Centers - Springlake
04.2021 - Current
Caregiver
Visiting Angels Inc
10.2020 - 02.2021
Cashier and Customer Service
Burlington Stores
11.2019 - 03.2020
Purchasing Agent
Electro Enterprises
08.2017 - 04.2019
Shipment Information Specialist
C.H. Robinson Worldwide
05.2016 - 07.2017
Medical Office Administrative Assistant
Preferred Pediatrics Home Health Care
06.2015 - 12.2015
Receptionist
Ozarka Water Company
07.2014 - 05.2015
Bank Teller/Customer Service
IBC Bank
07.2013 - 12.2013
Cashier/Retail Customer Service Associate
Champs Sports
02.2012 - 06.2012
High School Diploma -
Midwest City High School
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