Karli Oliver
Surprise,AZ
Summary
Driven professional with proven expertise in Relationship Management and Problem Resolution, honed at Zara and Langdon Farms Golf Course. Excelled in enhancing service quality and guest relations, significantly improving customer satisfaction. Skilled in teamwork and efficient under pressure, adept at boosting sales through exceptional customer service and strategic product recommendations.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Langdon Farms Golf Course
09.2022 - 08.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Sales Associate
Zara
10.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
BBA - Business Management
George Fox University
Newberg, OR04.2024
Skills
Service Quality
Guest Relations
Relationship Management
Problem Resolution
Timeline
Restaurant Waiter
Langdon Farms Golf Course
09.2022 - 08.2024
Sales Associate
Zara
10.2021 - 05.2022
BBA - Business Management
George Fox University
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