Karli Peacock
Sterling,CO
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
27
27
years of professional experience
Work History
Case Manager
Colorado Department of Corrections
Sterling, CO
04.2016 - Current
- Collects and evaluates information to determine custody levels and programming needs, monitors and documents inmate behaviors
- Assists inmates with linking to programs and services within the facility that address critical needs, such as, vocational, educational, medical or mental health issues, substance abuse, cognitive behavioral, offense specific treatment, etc. Each area requires an integrated case management team approach that utilizes multidisciplinary staffing models and offender buy-in to help develop and carry out inmate case plans
- Directs inmates in their adjustment to an incarcerated setting and assist them in pre-release planning while maintaining a safe and secure environment for staff and offenders
Pre-Release Specialist
Colorado Department of Corrections
Sterling, CO
10.2014 - 04.2016
- Assesses the re-entry needs of individual offenders and develops individual transitional plans
- Researches and gathers community resources for offenders based on individual re-entry needs
- Provides services in both group and individual settings using cognitive interventions and evidence based practices to address criminogenic needs of offenders
Public Safety Dispatcher
City of Sterling
Sterling, CO
08.2012 - 09.2014
- Operated emergency services systems and communication devices to receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, and fire
- Performed computer clearances and information searches for law enforcement officers; utilizing computer systems including National Crime Information System (NCIC), the Colorado Crime Information System (CCIC); City of Sterling and Logan County court files
Claims Assistant
U.S. Department of Veterans Affairs
Cheyenne, WY
10.2007 - 05.2009
- Provided customer service to veterans as the first point of contact for clients entering the office
- Provided assistance for mail room operations
- Performed database management and operated office equipment
Income Maintenance Technician
Larimer County
Loveland, CO
01.2007 - 10.2007
- Provided case management for applicants seeking assistance
- Conducted interviews to determine eligibility for assistance programs
- Approved or denied applicants based on eligibility rules
Veterans Service Representative
San Bernardino County
Victorville, CA
02.2006 - 08.2006
- Interviewed and advised veterans and their dependents concerning entitlement to benefits
- Case managed 250 veterans and their dependents
- Performed database management and operated office equipment
Voice Interceptor
United States Army
Fort Irwin, CA
07.1999 - 07.2004
- Served in Operation Iraqi Freedom
- Held Top Secret/SCI security clearance
- Honorable Discharge
Education
Master of Science - Public Safety, Specialization in Criminal Justice
Capella University
03.2014
Bachelor of Arts - Criminal Justice, Emphasis in Prevention and Treatment
Chapman University
01.2007
Skills
- Computer Applications: Word, PowerPoint, Outlook, Excel, Google, Internet, 55 wpm
- Training: Colorado Transitional Accountability Plan (CTAP) Certified, Public speaking
- Case Management: Worked with cross-cultural and diverse populations, Crisis intervention
- Customer Service: Professional, Attention to detail, Able to multi-task, Excellent organizational skills
- Active listening
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Case planning
- Crisis intervention
- Needs assessment
- Goal setting
Timeline
Case Manager
Colorado Department of Corrections
04.2016 - Current
Pre-Release Specialist
Colorado Department of Corrections
10.2014 - 04.2016
Public Safety Dispatcher
City of Sterling
08.2012 - 09.2014
Claims Assistant
U.S. Department of Veterans Affairs
10.2007 - 05.2009
Income Maintenance Technician
Larimer County
01.2007 - 10.2007
Veterans Service Representative
San Bernardino County
02.2006 - 08.2006
Voice Interceptor
United States Army
07.1999 - 07.2004
Bachelor of Arts - Criminal Justice, Emphasis in Prevention and Treatment
Chapman University
Master of Science - Public Safety, Specialization in Criminal Justice
Capella University