Summary
Overview
Work History
Education
Skills
Timeline
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Karli Sharp

Watertown,SD

Summary

Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. To seek and maintain part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Front of House Team Member

Pizza Ranch
05.2023 - 08.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.

Customer Service Associate

Walgreens
01.2023 - 05.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Solved problems with products and services by providing customers with technical support.

Education

Cosmetology Education - Cosmetology

Lake Area Technical Institute
Watertown, SD
11.2024

Skills

  • Customer Needs Assessments
  • Station Preparation
  • Guest Satisfaction
  • Daily Logs
  • Place Settings
  • Product Knowledge
  • Cash Drawer Management
  • Order Taking
  • Cash Management
  • Refunds and Exchanges
  • Time Management Skills
  • Money Handling
  • Order Verification

Timeline

Front of House Team Member

Pizza Ranch
05.2023 - 08.2024

Customer Service Associate

Walgreens
01.2023 - 05.2024

Cosmetology Education - Cosmetology

Lake Area Technical Institute

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Karli Sharp