Lisset Alcala
Chic-Fil-A
Flagstaff,Arizona
2
years of professional experience
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Front of House Team Member
3 Months- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Front of House Team Member
1 Year 6 Months- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
Education
Associate of Science - Biomedical Sciences
High School Diploma
- Honor Roll
- NAU President's Scholarship Recipient
- 4.0 GPA in High School
No Degree - Medical Assistant
Skills
Guest Satisfaction
Delivering Orders to Guests
Customer Needs Assessments
Customer Engagement
Station Preparation
Team Collaboration
Guest Interaction
Sanitation Guidelines
Bilingual
Organization
Languages
Spanish
Native or Bilingual
Timeline
Front of House Team Member
Chic-Fil-A
05.2023 - 08.2023Read More
Front of House Team Member
Chick-fil-A
02.2021 - 08.2022Read More
Central Arizona Valley Institute of Technology
No Degree from Medical Assistant
Read More
Casa Grande Union High School
High School Diploma
Read More
Northern Arizona University
Associate of Science from Biomedical Sciences
Read More