Hi, I’m
Joshua McIver
New York,NY
Summary
Dedicated Front of House Team Member who brings attention to detail and time management abilities to successfully multitask in fast-paced environments. A focused worker who assists fellow employees in completing the various tasks at hand. Works great with team members and seeks out valuable customer service moments. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
years of professional experience
Work History
Chic-Fil-A
Front of House Team Member
04.2023 - Current
Job overview
- Achieved 15% increase in order accuracy by implementing improved order-taking procedures.
- Processed an average of 100 customer orders per hour with 98% accuracy, maintaining high levels of customer satisfaction.
- Managed cash register and handled transactions worth $1,500 per shift with 100% accuracy and adherence to cash handling procedures.
- Prepared and served food to over 200 customers per day, ensuring timely and efficient service.
- Maintained cleanliness and sanitation standards, resulting in perfect score of 100% in health inspections.
- Implemented cost-saving measures, such as portion control and waste reduction, resulting in 10% decrease in food costs.
- Upsold promotional items, resulting in 25% increase in sales revenue during peak hours.
- Received multiple positive customer reviews, for outstanding customer service.
JMCCREATiVE,LLC
Freelance Photographer
08.2019 - Current
Job overview
- Produced high-quality and visually stunning photographs for a variety of clients, including individuals,businesses, and organizations, resulting in satisfied clients and repeat business.
- Utilized a variety of techniques and equipment to achieve the desired effect, including lighting, composition and post-processing software.
- Developed and maintained relationships with clients, responding promptly to inquiries and requests, and building trust through exceptional customer service.
- Collaborated with clients and stakeholders to understand their needs and goals, providing creative input and guidance throughout the project which increased customer retention by 20%
- Conducted pre-shoot planning and post-shoot analysis, including site visits, equipment setup, and post-production editing, ensuring that final products met or exceeded client expectations.
- Demonstrated proficiency in a variety of photography software, such as Adobe Photoshop, Lightroom, and Bridge, to enhance and refine images and ensure high-quality final products.
Metropolitan Transportation Authority
Call Center Specialist
03.2023 - 04.2023
Job overview
- Answer incoming calls from customers and provide excellent customer service.
- Respond to customer inquiries and resolve issues promptly and professionally.
- Document customer interactions and update customer records in the company database.
- Work collaboratively with team members and management to meet performance metrics and improve processes.
- Handle over 100 calls per hour and managed time effectively to ensure prompt response to customer needs.
- Maintain positive attitudes and display empathy when dealing with difficult or upset customers resulting in customer accommodations.
- Keep up-to-date on product and service information, company policies, and industry trends.
- Follow all company policies and procedures related to call center operations, data privacy, and security.
Implicare Med Lab,LLC
Front Office Manager
11.2021 - 12.2022
Job overview
- Demonstrated success in managing administrative functions and office operations, including budget
management, payroll processing, bookkeeping, supply ordering, and facilities management. - Developed and implemented new office policies and procedures that improved efficiency by 30% and
streamlined workflow, resulting in cost savings and increased productivity. - Managed multiple relationships with clients and suppliers to ensure timely delivery of products and services,
- Developed and maintained relationships with clients and customers, responding promptly to inquiries and
resolving any issues or concerns to maintain high levels of customer satisfaction. - Oversaw the scheduling and coordination of appointments, meetings, for executives and staff members, ensuring timely and efficient scheduling and communication.
- Maintained accurate and up-to-date records and databases, ensuring compliance with all applicable laws and regulations.
Implicare Med Lab, LLC
Front Desk Receptionist
10.2020 - 11.2021
Job overview
- Greeted and assisted visitors, provided exceptional customer service and ensured a positive first impression.
- Answered and directed phone calls, taking messages and forwarding calls to the appropriate parties.
- Responded to emails, scheduled appointments, sorted mail, and managed calendars for the office.
staff members. - Managed office inventory and ordering supplies, ensuring availability of office resources.
- Organized and maintained filing systems and office records, ensuring confidentiality and security of sensitive information.
- Coordinated travel arrangements and accommodations for employees and visitors.
- Prepared and distributed daily schedules and agendas to staff members.
- Assisted with administrative tasks such as data entry, document preparation, and research.
- Demonstrated proficiency in Microsoft Office and other office software applications.
UNOJON,LLC
Freelance Photographer
09.2020 - 11.2021
Job overview
- Selected and set up appropriate props, backdrops, and lighting.
- Planned and prepared for on-location and studio shoots.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Generated cost-effective solutions for client's photography needs.
Education
Borough of Manhattan Community College of The City University of New YorkNew York, NY
Associate of Arts from Digital Arts
New Manchester High SchoolDouglasville, GA
High School Diploma
05.2020
Skills
- Guest Satisfaction
- Guest Interaction
- High-Volume Environment
- Highly Adaptable
- Database Management
- Bookkeeping
- Microsoft Office/Google Suite
- Customer Service
- Proficient Time Management
- Proficient Communication Skills
Timeline
Front of House Team Member
Chic-Fil-A
04.2023 - Current
Call Center Specialist
Metropolitan Transportation Authority
03.2023 - 04.2023
Front Office Manager
Implicare Med Lab,LLC
11.2021 - 12.2022
Front Desk Receptionist
Implicare Med Lab, LLC
10.2020 - 11.2021
Freelance Photographer
UNOJON,LLC
09.2020 - 11.2021
Freelance Photographer
JMCCREATiVE,LLC
08.2019 - Current
Borough of Manhattan Community College of The City University of New York
Associate of Arts from Digital Arts
New Manchester High School
High School Diploma
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