
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Skilled in organizational development and team building, fostering collaboration and high performance.
Fostered a positive work environment through effective team leadership and communication.
Managed all aspects of daily business operations including billing, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Established and maintained effective communication with staff members to ensure efficient operations.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Served as primary commercial representative, engaging with vendors and potential clients.
Managed order initiation and bidding processes by analyzing plans and utilizing measurement software.
Conducted take-offs and gathered pricing from vendors to prepare bids for review.
Ordered materials post-approval and coordinated logistics for field supervisors.
Scheduled jobs and phases, generating work orders for subcontractors and ensuring timely payments.
Oversaw inventory management with weekly cycle counts to maintain optimal stock levels.
Held previous roles as Scheduling/Installation Manager (2022), Warehouse Manager (2021), and Warranty Coordinator (2020).
Oversaw warehouse operations, enhancing efficiency and effectiveness of daily activities.
Conducted daily huddles with associates to discuss performance, challenges, and objectives.
Reviewed open order reports regularly to ensure accurate stock assignments.
Ensured daily cycle counts aligned with system inventory for accuracy.
Collaborated with branch manager to implement strategies that reduced trash expenses by nearly fifty percent.
Transformed load out and staging area layout, significantly accelerating load out processes.
Executed weekly min/max assessments to prevent material shortages and followed up on back-ordered items.
Focused on continuous training and development of team members to improve skill sets.
Oversaw all gutter and gutter protection installations to ensure quality execution.
Recruited installers, managing inventory and scheduling jobs efficiently.
Handled sales calls, processing payments to streamline customer transactions.
Developed contracts and established payout structures for installers.
Conducted site visits for inspections and quality assurance.
Contributed to hiring and opening of Charlotte NC location, enhancing operational capacity.
Oversaw store operations, personnel, and installers to ensure efficient workflow.
Conducted weekly customer meetings to address inquiries and feedback.
Reviewed new construction and rehabilitation job sites daily to monitor progress.
Collaborated with vendors and attended production meetings to enhance partnerships.
Arranged installer meetings to resolve warranty issues and discuss product methods.
Analyzed purchasing and P&L reports to guide financial decision-making.
Created employee work schedules to optimize staff allocation and productivity.
Coached and developed team members to improve performance and skills.
Other positions held within the company include Operations Manager (2016-2018) and Warehouse Lead (2015-2016).
Opened and closed store daily, ensuring effective merchandising and presentation.
Conducted daily walks of Merchandise Display Standard to protect high-shrink products.
Oversaw rotation of dated goods and new planogram sets while managing damaged product returns.
Maintained fewer than 30 outs daily, ensuring timely completion of logistics operations.
Executed monthly LP Self Audit and alarm tests to uphold security standards.
Coached and trained associates and new managers in a training store environment, enhancing team capabilities.
Other positions held within the company include Customer Experience Manager (2010-2012), POG Team (2009-2010), Copy & Print Lead (2009), Copy & Print Specialist (2008) and Outs Specialist (2007).