Michael Phillips
Scottsburg,IN
Summary
Quality driven Manager offering experience in sales, warehousing, multi unit management, materials sourcing, and negotiating. Specializing in Automotive, with a particular talent for promoting highly profitable shops. While helping grow the business with outstanding retention tactics. That promote internal growth and strengthen operational procedures.
Overview
12
12
years of professional experience
Work History
General Manager
Ken Towerys Tire & AutoCare
Clarksville, IN
11.2021 - Current
General Manager
Meineke Car Care Centers
Louisville, KY
08.2021 - 11.2021
General Manager
MeinekeAutoCareKen TowerysAutoCareAutoCare
Clarksville, IN
12.2020 - 08.2021
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed local relationship with vendors.
- Negotiate prices for inventory and materials with both local and national vendors.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built relationships with key customers and vendors to grow business network and locate new opportunities.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize profitability.
General Manager/Area Operations Manager
Tire Discounters
2222 State Street , IN
02.2017 - 12.2020
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Established, enforced and updated policies keeping business current and responsive to changing market conditions.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Conducted monthly performance reviews to organize training and development for staff.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve overall store performance.
- Greeted and assisted all customers daily in high-traffic retailer.
Service Advisor
Louisville Honda World
1 Auto Center Drive, KY
12.2015 - 02.2017
- Explained amount for expected services and provided detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Recommended additional, useful services to customers, which helped to increase overall sales.
Service Manager
Tire Discounters
2222 State Street , IN
03.2015 - 12.2015
- Directed team of service professionals focused on preventative maintenance.
- Model expected customer service standards to promote customer satisfaction, loyalty and retention.
- Collaborated with customers to discuss service needs and offer available solutions.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
Marketing Associate
ACCENT Marketing Services LLC
Jeffersonville, IN
09.2014 - 03.2015
- Conducted market research to compile competitor data and identify new potential revenue streams.
Sales Manager
Autozone
250 S. Gardner Street, IN
04.2013 - 08.2014
- Cross-sold additional products and services to purchasing customers.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Cultivated long-term relationships with clients by accurately quote prices and warranties that achieved customers request.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Sales Associate
O'reilly Auto Parts
58 N. Gardner St., IN
05.2012 - 03.2013
- Answered incoming telephone calls to provide information about products, store hours, and promotions.
- Arranged new merchandise with signage and displays to encourage customer sales.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Helped customers sign up for loyalty programs.
- Recommended merchandise to customers based on needs and preferences.
Education
High School Diploma -
Scottsburg Senior High School
Scottsburg, IN04.2012
Certified Welder - Welding
Prosser School of Technology
New Albany, IN03.2012
Auto Collision Repair - Autobody Repair
Prosser School of Technology
New Albany, IN03.2011
Some College (No Degree) - Project Lead The Way
CAD Technology, Robotics Development & Programming
Automotive Technician -
Auto Service Excellence
Skills
- General Supervision
- Inventory Management
- Scheduling
- Staff Retention
- Recruiting and Hiring
- Goal Setting
- Service Estimates
- Direct Sales
- Data Entry & Evaluation
- Records Management
- Contract Development
- Store Maintenance
- Project Management
- Expense Control
- Contract Negotiations
- Vendor Sourcing
- P&L Management
- Customer Relations
- Vendor Relations
- Quality Control
- Conflict Mediation
- Training, Developing, & Mentoring
Timeline
General Manager
Ken Towerys Tire & AutoCare
11.2021 - Current
General Manager
Meineke Car Care Centers
08.2021 - 11.2021
General Manager
MeinekeAutoCareKen TowerysAutoCareAutoCare
12.2020 - 08.2021
General Manager/Area Operations Manager
Tire Discounters
02.2017 - 12.2020
Service Advisor
Louisville Honda World
12.2015 - 02.2017
Service Manager
Tire Discounters
03.2015 - 12.2015
Marketing Associate
ACCENT Marketing Services LLC
09.2014 - 03.2015
Sales Manager
Autozone
04.2013 - 08.2014
Sales Associate
O'reilly Auto Parts
05.2012 - 03.2013
High School Diploma -
Scottsburg Senior High School
Certified Welder - Welding
Prosser School of Technology
Auto Collision Repair - Autobody Repair
Prosser School of Technology
Some College (No Degree) - Project Lead The Way
CAD Technology, Robotics Development & Programming
Automotive Technician -
Auto Service Excellence
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