- Crafting and DIY Projects
- Volunteering
- I enjoy helping others and giving back to the community
Karli Wilkins
McKinney
Summary
Experienced bartender and server with a focus on exceptional customer service and teamwork. Skilled in managing high-volume environments, fostering positive customer interactions, and training staff to maintain service excellence. Looking to expand my opportunities beyond food service.
Overview
6
6
years of professional experience
Work History
Bartender
Rons Place
Addison, TX
11.2024 - Current
- Crafted and served cocktails efficiently during peak hours, maintaining high customer satisfaction.
- Developed knowledge of drink recipes, enhancing service speed and accuracy for patrons.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Engaged with customers to provide personalized drink recommendations, fostering repeat business.
- Collaborated with kitchen staff to coordinate food and beverage pairings effectively.
- Served high customer volumes during special events, nights, and weekends.
Server
BoomerJacks Bar and Grill
Fairview, TX
02.2023 - 07.2024
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently using POS system, minimizing wait times for guests.
- Trained new servers on menu items and service protocols, enhancing team performance and productivity.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining high standards of quality.
Server
Italian Garden
McKinney, TX
08.2022 - 01.2023
- Resolved customer complaints effectively, demonstrating strong problem-solving skills and commitment to service excellence.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained cleanliness and organization of dining area, contributing to positive dining experiences for patrons.
- Implemented upselling techniques that increased average check totals while enhancing guest experience through personalized recommendations.
FOH Manager
Durkins Pizza
McKinney, TX
02.2020 - 08.2022
- Managed daily front-of-house operations, ensuring efficient service and guest satisfaction.
- Trained and mentored staff in customer service protocols and operational standards.
- Resolved customer complaints swiftly, maintaining positive relationships and repeat business.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Education
High School Diploma -
McKinney North High School
McKinney, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Service-oriented mindset
- Professional appearance
Interests
Timeline
Bartender
Rons Place
11.2024 - Current
Server
BoomerJacks Bar and Grill
02.2023 - 07.2024
Server
Italian Garden
08.2022 - 01.2023
FOH Manager
Durkins Pizza
02.2020 - 08.2022
High School Diploma -
McKinney North High School