Karlie Gerlinger
San Pedro,Ca.
Summary
Energetic Flight Attendant with dynamic customer service skills. Personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Highly skilled in responding to emergency situations and remaining calm under pressure. Dedicated to exceptional customer service.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Skywest
Los Angeles, California
09.2021 - Current
- Verified aircraft and passenger compliance with policies, regulations and safety guidance, as well as, serve beverages and food items from refreshment carts.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Answered passenger questions and provided solutions to issues arising during flights. Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
Model
Reaction Model Management
Portland, OR
12.2016 - Current
- Maintained high levels of professionalism in over hundreds of shoots. Increased customer satisfaction by resolving issues.
- Promoted products and services by posing for commercials, live shows and photo shoots. Modeled garments such as dresses, coats, underclothing and swimwear.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Barista
Dutch Bros Coffee
Salem, Oregon
05.2021 - 09.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
House Painter
Gerlinger Design
Forest Grove, Oregon
06.2016 - 08.2018
- Met with clients to discuss color and finish options and other design details.
- Managed daily operations by scheduling and coordinating appointments, assisting customers in selecting and matching colors.
- Used brushes, spray guns and paint rollers to paint surfaces.
Education
Bachelor of Arts - Convergent Media
Corban University
Salem, OR05.2021
Associate of Arts -
Blue Mountain
Pendleton, OR05.2019
Skills
- Decision Making
- Passenger Behavior Monitoring
- Aircraft Safety
- Speech Clarity
- Team Collaboration
- Problem Solving
- Cleaning and Sanitizing
- Detail Oriented
- Creative Thinking
- Complaint Resolution
Timeline
Flight Attendant
Skywest
09.2021 - Current
Barista
Dutch Bros Coffee
05.2021 - 09.2021
Model
Reaction Model Management
12.2016 - Current
House Painter
Gerlinger Design
06.2016 - 08.2018
Bachelor of Arts - Convergent Media
Corban University
Associate of Arts -
Blue Mountain
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