Summary
Overview
Work History
Education
Skills
Timeline
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Paula Santiago

Orlando

Summary

Over five years of in-person customer service experience in dynamic, high-performing, and fast-paced environments resulted in the success of customer relations and sales. Currently navigating my way through the aviation industry, as I'm now fulfilling my dreams of being a flight attendant. Aspiring to grow with an airline where the cultural interactions, beautiful destinations, and commitment to safety and service are endless.

Overview

6
6
years of professional experience

Work History

Flight Attendant

Frontier Airlines
Orlando
05.2025 - Current
  • Ensure passenger and plane safety protocols are met through safety equipment checks, briefings, and safety demonstrations.
  • Attending to customers' wants and needs, and following up with them to make sure that they're comfortable in flight.
  • Fluent in medical emergency procedures and aircraft emergency procedures.

Service Experience

Nordstrom Rack
Fort Lauderdale
01.2024 - 04.2025
  • Developed customer connections through sales and brand benefits.
  • Fiscally responsible for up to six cash registers, as well as being responsible for meeting daily and year-to-date quotas.
  • Coaching and developing new hires.

Sales Associate

Urban Outfitters
Miami Beach
11.2019 - 06.2022
  • Presented customers with top-notch, personal styling experiences, while also assisting with inventory questions and selections.
  • Retained a personal score higher than 75% of the customer loyalty program across all transactions.
  • Fluent in all departments of the store, including the back of house, purchasing counter, and fitting rooms.

Education

High School Diploma -

Charles W. Flanagan High School
Pembroke Pines, FL
06-2015

Skills

  • Team collaboration
  • Conflict resolution
  • Task prioritization
  • Decision making
  • Safety compliance
  • Interpersonal communication

Timeline

Flight Attendant

Frontier Airlines
05.2025 - Current

Service Experience

Nordstrom Rack
01.2024 - 04.2025

Sales Associate

Urban Outfitters
11.2019 - 06.2022

High School Diploma -

Charles W. Flanagan High School

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