Karlie Henning
Asheville,North Carolina
Summary
Proven hostess at Crave Desert Bar, adept in guest engagement and reservations management, significantly enhancing dining experiences. Excelled in training peers and optimizing front-of-house operations, showcasing exceptional customer service and organizational skills. Demonstrated hospitality expertise, ensuring seamless guest interactions and efficient service coordination.
Overview
1
1
year of professional experience
Work History
Hostess
Crave Desert Bar
01.2024 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
T.C Roberson High School
Asheville, NC06.2025
Skills
- Event Planning
- Guest Engagement
- Customer Service
- Complaint Handling
- Reservations Management
- Food Running
- Guest complaint resolution
- Hospitality service expertise
- Seating arrangements
- Front-of-house display creation
- Guest Seating
- Menu Memorization
Accomplishments
- Made WNC All-Region Team all years on Varsity
- Made NC All-State Team Sophomore and Junior Year
- Made WNC All-Conference Team all years on Varsity
- Won NCSAA Performance of the Month for August 2024, as well as Athlete of the Month at my School for the same month
- Broke Most Career Kills Record held for 4 years
- Broke Most Kills in a Match Record held for 4 years
Timeline
Hostess
Crave Desert Bar
01.2024 - Current
High School Diploma -
T.C Roberson High School
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