Karlie Kovach
Big Five Sporting Goods
Whittier,CA
5
years of professional experience
Currently an accomplished Assistant Manager at Big Five, adept in money handling and fostering strong customer relations. Demonstrated leadership by significantly enhancing store performance and service quality, resulting in increased repeat business. Skilled in recruiting and team development, ensuring a cohesive and efficient work environment. Proven ability to manage financial discrepancies and handle the full closing of a store fund.
Work History
Assistant Manager
3 Years 9 Months- Supervised day-to-day operations to meet performance, quality and service expectations of the store.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed recruiting, interviewing, hiring, and onboarding of new employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits with familiar faces from the local community.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Sales Associate/Front Cashier
2 Years 4 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Theatre Technical Team
11 Months- Set-up, trouble-shoot, design, and run many backstage components for clients renting out the theatre space.
- Proficient in working under high-pressure moments during an active show with the audience in house.
- Assisted in front-of-house ticketing, concessions, customer inquiries, and ushering during shows.
- Streamlined communication channels between lead technical directors and performing groups ensuring alignment on project goals and expectations.
- Worked with large groups up to 400 performers of all ages and became proficient in working with both elderly and young children in a high tension setting.
Education
Bachelor of Arts - Technical Theatre
Associate of Arts - Technical Theatre
High School Diploma
Skills
Money Handling
Customer Relations
Recruiting and interviewing
Product and service knowledge
Strong Leadership
"Every problem is a gift—without problems we would not grow."
Tony Robbins
Timeline
Assistant Manager
Big Five Sporting Goods
01.2023 - CurrentRead More
Sales Associate/Front Cashier
Big Five Sporting Goods
09.2020 - 01.2023Read More
Theatre Technical Team
Whittier Highschool District
05.2019 - 04.2020Read More
California State University Long Beach
Bachelor of Arts from Technical Theatre
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Rio Hondo College
Associate of Arts from Technical Theatre
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Whittier High School
High School Diploma
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