Summary
Overview
Work History
Education
Skills
Quote
Timeline
StoreManager
Karlie Kovach

Karlie Kovach

Whittier,CA

Summary

Currently an accomplished Assistant Manager at Big Five, adept in money handling and fostering strong customer relations. Demonstrated leadership by significantly enhancing store performance and service quality, resulting in increased repeat business. Skilled in recruiting and team development, ensuring a cohesive and efficient work environment. Proven ability to manage financial discrepancies and handle the full closing of a store fund.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Big Five Sporting Goods
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations of the store.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed recruiting, interviewing, hiring, and onboarding of new employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits with familiar faces from the local community.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Sales Associate/Front Cashier

Big Five Sporting Goods
09.2020 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Theatre Technical Team

Whittier Highschool District
05.2019 - 04.2020
  • Set-up, trouble-shoot, design, and run many backstage components for clients renting out the theatre space.
  • Proficient in working under high-pressure moments during an active show with the audience in house.
  • Assisted in front-of-house ticketing, concessions, customer inquiries, and ushering during shows.
  • Streamlined communication channels between lead technical directors and performing groups ensuring alignment on project goals and expectations.
  • Worked with large groups up to 400 performers of all ages and became proficient in working with both elderly and young children in a high tension setting.

Education

Bachelor of Arts - Technical Theatre

California State University Long Beach
Long Beach, CA
01.2025

Associate of Arts - Technical Theatre

Rio Hondo College
Whittier, CA
06.2022

High School Diploma -

Whittier High School
Whittier, CA
06.2020

Skills

  • Money Handling
  • Customer Relations
  • Recruiting and interviewing
  • Product and service knowledge
  • Strong Leadership

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Assistant Manager

Big Five Sporting Goods
01.2023 - Current

Sales Associate/Front Cashier

Big Five Sporting Goods
09.2020 - 01.2023

Theatre Technical Team

Whittier Highschool District
05.2019 - 04.2020

Bachelor of Arts - Technical Theatre

California State University Long Beach

Associate of Arts - Technical Theatre

Rio Hondo College

High School Diploma -

Whittier High School

Similar Profiles

CREATE PROFILE
Karlie Kovach