Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Karlie Mercado
Model
Fall River,MA
Summary
Overview
6
years of professional experience
Work History
Maggie Inc.
Model
03.2021 - Current
Job overview
- Designed personal body care plans to optimize health appearance.
- Met changing needs of diverse runway shows and events for flexible support.
- Modeled garments such as dresses, coats, underclothing, and swimwear.
- Developed growing contacts networks to secure regular work.
- Understood fashion trends to accurately portray brand and client briefs.
- Cut down on shooting times by closely following photographer directions and feedback.
- Promoted beauty products by posing for advertisement campaigns.
- Adapted quickly to changing environments for continued professionalism under pressure.
J. CREW
Experience
, ASSISTANT MANAGER
02.2022 - 03.2023
Job overview
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
ANTHROPOLIGIE
SALES KEYHOLDER
08.2021 - 02.2022
Job overview
- Partnering up with leadership team to mentor service and selling strategies to further impact our monthly goal
- Leading by example; always actively participating in managing the store environment and customer experience by setting the tone with every employee
- Acting as a brand representative by reflecting our company's values
- Uphold a selling culture that best demonstrates extraordinary service by tailoring every customer experience based on their needs and information gathered from all open ended questions they answered.
- Trained and mentored new employees.
- Used in-store system to locate inventory and place special orders for customers.
COS
SALES SUPERVISOR
10.2019 - 04.2021
Job overview
- Demonstrate the COS DNA through upholding company values while dealing with customers day to day
- Educate clients on the brands sustainability efforts and brand history
- Provide extensive product knowledge on both mens and women’s clothing in order to ensure exceptional customer service
- Meet and exceed rewards goals, sales goals, and conversion goals
- Processing and receiving of shipment
- Responsible for scheduling the sales floor day to day
- Responsible for banking, opening/closing of the store and end of night reporting.
- Effectively coached team members to reach weekly and monthly sales goals.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Promoted exceptional customer service by engaging clients on sales floor.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
MICHAEL KORS
SALES SUPERVISOR
02.2019 - 07.2019
Job overview
- Handling store operations such as balancing accurate inventory, processing and receiving shipment, and handling banking, opening and closing store.
- Building and maintaining client relationships through outreach via calls, text, email, and social media
- Meeting and exceeding personal sales goals and store sales goals
- Helping educate clients on history of the brand and craftsmanship of the luxury goods offered
- Representing the brand by having a constant understanding of fashion trends, collections, and providing this product knowledge to customers to help drive sales.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Checked store merchandise regularly for proper display and replenishment.
- Mentored team members to enhance professional development and accountability in workplace.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
FOREVER 21
SALES ASSOCIATE
09.2017 - 01.2019
Job overview
- Provide fast and exceptional customer service on the floor and during checkout
- Style customers based on their needs and wants and provide alternative options
- Stay on top of fast fashion trends in order to best represent the brand and provide knowledge to customers
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Durfee High SchoolFall River, MA
Diploma
06.2014
University Overview
- Athletic Scholarship Recipient
- Completed AP course in Spanish
- 3.0 GPA
- Ranked in Top 50% of class
- Theatre Member
- chorus Member
- Cheerleading team Member
Trinity Valley Community College, Bristol Community CollegeAthens, TX
Associate of Arts from Business Administration
05.2017
University Overview
- Dean's List first and second semester in 2016-17
- Athletic Scholarship Recipient
- 4.0 GPA
- Ranked in Top 20% of class
- Cheerleading Team Member
MA — Associate of Arts from Business Administration
2015
University Overview
Diploma
2014
University Overview
Skills
Multi-Lingual
Languages
Portuguese
Native or Bilingual
Cape Verdean Kriole
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Experience
, ASSISTANT MANAGER
J. CREW
02.2022 - 03.2023
SALES KEYHOLDER
ANTHROPOLIGIE
08.2021 - 02.2022
Model
Maggie Inc.
03.2021 - Current
SALES SUPERVISOR
COS
10.2019 - 04.2021
SALES SUPERVISOR
MICHAEL KORS
02.2019 - 07.2019
SALES ASSOCIATE
FOREVER 21
09.2017 - 01.2019
Durfee High School
Diploma
Trinity Valley Community College, Bristol Community College
Associate of Arts from Business Administration
MA — Associate of Arts from Business Administration
Diploma
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