KARLIE RIMAT
San Marcos
Summary
Dedicated and passionate worker with experience in many different settings with all ages. Bringing forth a proven track record of being committed to adhering to set rules and standards, while helping to add a positive attitude to the environment. Can multitask and complete assignments from start to finish with no hesitation. Reliable, confident, and friendly to all those who seek help regarding a particular question/inquiry. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
7
7
years of professional experience
Work History
988 Crisis Counselor
Volunteers of America Western Washington
07.2023 - Current
- Conducted risk assessments to determine potential self-harm or harm towards others among clients in crisis.
- Ensured confidentiality of all client information according to legal guidelines and ethical standards within field of counseling.
- Provided emotional support to clients through active listening and empathetic communication.
- Managed crises hotline calls efficiently by following established call-taking procedures while providing compassionate support to callers in distress.
- Referred clients to appropriate community resources such as support groups, therapy services, and shelters.
- Maintained detailed case notes and records of client interactions for future reference and follow-up care.
- Provided crisis intervention and suicide prevention support.
Direct Care Provider
Southwest Behavioral & Health
01.2023 - 05.2023
- Administered medications to patients based upon physician or nurse guidelines.
- Participated in crisis intervention and de-escalation procedures.
- Prepared and served food for patients, following special prescribed diets.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
Sales Associate
Kohls
08.2020 - 01.2023
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Head Coach, Summer League/Substitute Swim Coach
Mighty Marlins Swim Club
06.2019 - 03.2020
- With all tasks and implementation of drills.
- Assessed the needs of swimmers and modified teaching style and lesson plans to accommodate different learning needs.
- Promoted a calm, welcoming, and fun atmosphere for all age-group swimmers.
- Communicated happenings, events, or concerns to parents.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Education
Bachelor of Arts (B.A.) - Behavioral Health
Arizona Christian University
Glendale, AZ, US05.2023
Skills
- Case Management
- Crisis Management
- Verbal & Written Communication
- Charting and Documentation
- Trustworthy
- Dedicated
- Structured/Organized
- Empathetic
- Problem Solving
- Retail management
Timeline
988 Crisis Counselor
Volunteers of America Western Washington
07.2023 - Current
Direct Care Provider
Southwest Behavioral & Health
01.2023 - 05.2023
Sales Associate
Kohls
08.2020 - 01.2023
Head Coach, Summer League/Substitute Swim Coach
Mighty Marlins Swim Club
06.2019 - 03.2020
Bachelor of Arts (B.A.) - Behavioral Health
Arizona Christian University