Anna Crawford
Bay Minette,AL
Summary
Committed expert in crisis intervention and emotional support, recognized for exceptional problem-solving and active listening abilities, effectively guiding clients through high-pressure scenarios to secure essential resources and improve coping strategies.
Overview
5
5
years of professional experience
Work History
988 Crisis Counselor
AltaPointe Health Systems
Mobile, Alabama
09.2024 - Current
- Provided crisis intervention support to individuals experiencing mental health emergencies.
- Assisted clients in developing coping strategies during stressful situations.
- Conducted assessments to identify client needs and appropriate resources.
- Educated clients on available community resources and services.
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
Access to Care Specialist
AltaPointe Health Systems
Mobile, Alabama
02.2024 - 09.2024
- Engaged clients through active listening and empathetic communication techniques.
- Provided crisis intervention services by responding promptly to emergency calls from clients or their families.
- Maintained accurate records of client progress using electronic medical record systems.
- Utilized scheduling software to streamline appointment management and resource allocation.
- Maintained accurate records of appointments and changes in schedules regularly.
- Scheduled and confirmed appointments.
Sales Associate
Bath & Body Works Inc.
Spanish Fort, Alabama
05.2021 - 08.2021
- Assisted customers in selecting products to meet their personal needs.
- Organized merchandise displays to enhance the shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals.
- Handled customer inquiries and resolved issues promptly.
Server
Stix Restaurant
Spanish Fort, Alabama
11.2020 - 06.2021
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Order Specialist
SYNQ3 Restaurant Solutions
Colorado Springs, Colorado
09.2020 - 01.2021
- Processed customer orders efficiently using order management systems.
- Communicated effectively with customers regarding order status and changes.
- Monitored incoming orders for accuracy and completeness daily.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Generated reports detailing order trends, performance metrics, and other relevant data points.
Education
Master of Science - Mental Health Counseling
Faulkner University
Montgomery, AL05-2026
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH11-2023
Skills
- Crisis intervention
- Emotional support
- Active listening
- Client assessment
- Resource allocation
- Team collaboration
- Appointment scheduling
- Cultural competency
- Microsoft Office
- Peer support
- Safety planning
- De-escalation techniques
- Mental health assessment
- Inbound call management
- Patient confidentiality
- Intellectual disability awareness
- Psychosocial support
- Reflective listening
- Crisis handling
- Boundary setting
- Self-care strategies
- Multicultural competence
- Suicide prevention
- Documentation skills
- Verbal and written communication
- Teamwork and collaboration
- Psychoeducation
- Crisis response
- Patient intake
- Professional demeanor
- Adaptability
- Psychology
- Mindfulness techniques
References
References available upon request.
Timeline
988 Crisis Counselor
AltaPointe Health Systems
09.2024 - Current
Access to Care Specialist
AltaPointe Health Systems
02.2024 - 09.2024
Sales Associate
Bath & Body Works Inc.
05.2021 - 08.2021
Server
Stix Restaurant
11.2020 - 06.2021
Order Specialist
SYNQ3 Restaurant Solutions
09.2020 - 01.2021
Master of Science - Mental Health Counseling
Faulkner University
Bachelor of Arts - Psychology
Southern New Hampshire University
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