Amanda Bennett
Yulee
Summary
Dynamic and compassionate professional with extensive experience in crisis intervention and trauma-informed care. At The Trevor Project, I effectively supported youth in crisis, utilizing de-escalation techniques to foster safety and well-being. Proven ability to advocate for victims of sexual assault and domestic violence while providing essential resources and support.
Overview
9
9
years of professional experience
Work History
988 Lifeline Crisis Counselor
The Trevor Project
01.2024 - Current
- Supporting LGBTQ+ youth and others in crisis, counseling contacts in order to help prevent suicide, collaborating with other counselors and supervisors to ensure best practices in support and protocol
Sexual Assault Advocate
Crisis Line & Safe House of Central Georgia
02.2023 - 01.2024
- Providing support and resources for victims of sexual assault, answering crisis hotline calls, accompanying victims to medical exams, police interrogations, and hospital visits
Resident Advocate
Hubbard House
01.2022 - 02.2023
- Providing basic necessities for residents inside the domestic violence shelter, holding counseling sessions with residents, answering crisis hotline calls
Dedicated Client Collections Agent
FBCS
02.2021 - 01.2022
- Making outbound calls to consumers to negotiate debt settlements, answering inbound calls for consumer questions and concerns
Host/Server
Kickbacks Gastropub
01.2018 - 02.2021
- Serving tables, assisting guests to their seats, providing knowledge of menu and bar items, assisting bartenders with drinks and questions about craft beer selection
Team Lead/Collections Agent
ERC
06.2017 - 01.2018
- Acting as supervisor in the absence of managers, de-escalating calls with unhappy consumers, making outbound collections calls, creating spreadsheets for team statistics and goals
Salvage Customer Service Technician
GEICO
05.2016 - 06.2017
- Answering calls from clients regarding total loss vehicles, assisting customers with signing titles, working with auto damage adjusters to gather necessary documents for insurance payouts
Education
Associate’s - Sociology
South Georgia State College
Douglas, GA05-2013
High School Diploma -
Jeff Davis High School
Hazlehurst, GA05-2009
Skills
- Crisis intervention
- Suicide prevention
- Crisis hotline response
- Trauma-informed care
- De-escalation techniques
- Sexual assault advocacy
Timeline
988 Lifeline Crisis Counselor
The Trevor Project
01.2024 - Current
Sexual Assault Advocate
Crisis Line & Safe House of Central Georgia
02.2023 - 01.2024
Resident Advocate
Hubbard House
01.2022 - 02.2023
Dedicated Client Collections Agent
FBCS
02.2021 - 01.2022
Host/Server
Kickbacks Gastropub
01.2018 - 02.2021
Team Lead/Collections Agent
ERC
06.2017 - 01.2018
Salvage Customer Service Technician
GEICO
05.2016 - 06.2017
Associate’s - Sociology
South Georgia State College
High School Diploma -
Jeff Davis High School
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