Overview
Work History
Education
Skills
Timeline
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Erin Poling

St. Clair Shores,MI

Overview

10
10
years of professional experience

Work History

Crisis Intervention Specialist - 988 Lifeline

Center for Community Resources
Ebensburg, Pennsylvania
08.2023 - 09.2025
  • Provided immediate support during crisis situations for individuals in distress.
  • Offered telephonic crisis support and guidance to individuals unable to access in-person services.
  • Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.
  • Coordinated with law enforcement and emergency responders during critical incidents to ensure safety.
  • Assessed needs for psychiatric evaluation or hospitalization and made appropriate referrals.

Detox Case Manager

Pyramid Healthcare
Duncansville, PA
02.2023 - 08.2023
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Shelter Support Specialist

Women's Help Center Inc.
Johnstown, PA
10.2022 - 03.2023
  • Promoted community resources through printed marketing material, email newsletters and social media campaigns.
  • Maintained accurate records and documented client data in company databases.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.

Centers of Excellence Case Manager

Pinnacle Treatment Centers, Inc
Johnstown, PA
02.2022 - 02.2023
  • Helps patients receive appropriate, high-quality care with reasonable results.
  • Partnerswith physicians, counselors, clinicians, and service providers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identifies care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluates treatment plans against individual goals and healthcare standards.

Delinquent Youth Worker

Appalachian Youth Service
Ebensburg, PA
08.2021 - 02.2022
  • Used calm, positive and encouraging approach with youth.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Encouraged participants to develop leadership and self-esteem skills through group discussions.
  • Completed progress notes for each resident and noted pertinent information in client file.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Modeled positive behavior for residents by providing leadership and positive interactions.
  • Offered key emotional support to special needs youth.

Shift Supervisor

Starbucks
Ebensburg, PA
12.2018 - 08.2021
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Monitored store inventory levels and assesses cash and operations reports, implementing changes to bolster efficiency.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Applied exceptional skills in communication and conflict-resolution to improve decision-making process.

Barista

Starbucks
Johnstown, PA
10.2017 - 11.2018
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained highest standards of conduct and service to support company reputation.
  • Trained 15+ new baristas in various store locations

Daycare Worker

Richland Fitness
Johnstown, PA
06.2018 - 08.2018
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Enforced rules to teach good manners and maintain safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Implemented warning and timeout strategies to encourage good behavior.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Cared for children of various ages and assisted with feeding, dressing and directing activities.
  • Organized and planned age-appropriate reading, crafts and music lessons.

Salesperson

Sheetz
Johnstown, PA
08.2015 - 08.2017
  • Brought motivation and energy to sales floor, creating positive and fun atmosphere.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.

Education

Bachelor of Science - Psychology

University of Pittsburgh - Johnstown
Johnstown, PA
05.2021

Skills

  • Crisis intervention
  • Patient relationship management
  • Conflict mediation
  • Communication
  • Decision-making
  • Document management
  • Advocacy
  • CPR & First Aid certified
  • Verbal and Written Communication
  • Customer Relations

Timeline

Crisis Intervention Specialist - 988 Lifeline

Center for Community Resources
08.2023 - 09.2025

Detox Case Manager

Pyramid Healthcare
02.2023 - 08.2023

Shelter Support Specialist

Women's Help Center Inc.
10.2022 - 03.2023

Centers of Excellence Case Manager

Pinnacle Treatment Centers, Inc
02.2022 - 02.2023

Delinquent Youth Worker

Appalachian Youth Service
08.2021 - 02.2022

Shift Supervisor

Starbucks
12.2018 - 08.2021

Daycare Worker

Richland Fitness
06.2018 - 08.2018

Barista

Starbucks
10.2017 - 11.2018

Salesperson

Sheetz
08.2015 - 08.2017

Bachelor of Science - Psychology

University of Pittsburgh - Johnstown

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Erin Poling