James Ndayahoze
Bloomington,IN
Summary
Dynamic 988 Crisis Counselor with proven expertise in crisis intervention and safety planning at the 988 Suicide & Crisis Lifeline. Skilled in utilizing electronic health records and fostering collaborative support plans, I enhance client outcomes through effective communication and quality improvement strategies. Committed to delivering compassionate care in high-pressure environments.
Overview
4
4
Languages
4
4
years of professional experience
Work History
988 Crisis Counselor
988 Suicide & Crisis Lifeline
Bloomington, IN
04.2025 - Current
- Provide crisis intervention, emotional support, active listening, and de-escalation during high-pressure situations.
- Assessed callers' crisis levels, identifying emotional distress, mental health concerns, substance use, and personal safety risks to tailor support.
- Assessed risk of harm to self or others and coordinated emergency support.
- Develop collaborative safety plans and coping strategies with individuals in crisis.
- Connected callers to essential mental health, social service, shelter, and emergency care resources, ensuring immediate access to support.
- Created individualized safety plans for callers in crisis with callers during high-risk situations
- Maintain accurate, detailed, and confidential documentation in accordance with legal, ethical, and agency standards.
- Recorded detailed interactions in crisis management systems to ensure comprehensive case tracking in crisis management systems
Area Supervisor
ResCare Residential Services
Indianapolis, IN
07.2022 - 11.2024
- Oversaw daily operations, ensuring compliance with safety, quality, company policies, and procedures.
- Implemented operational improvements, resulting in enhanced team efficiency and productivity.
- Conducted performance evaluations, providing feedback that supported staff development and growth.
- Monitored program outcomes and adjusted strategies to meet evolving client needs.
- Developed onboarding materials and trained and mentored staff on client care and service delivery.
- Collaborated with interdisciplinary teams to develop individualized support plans, addressing specific client needs.
Education
Master of Health Administration - Health Informatics
University of Southern Indiana
Evansville, IN06-2027
Bachelor of Liberal Studies - Liberal Studies
Indiana University
Bloomington, IN05-2026
Skills
- Crisis intervention
- Crisis management
- Safety planning strategies
- Quality improvement
- Data analysis
- Data visualization
- Excel
- Electronic health records
LEADERSHIP & ACTIVITIES
Stone Belt, Volunteer, Bloomington, IN, 2024-09, 2025-03, Supported program staff with day-to-day operations, documentation, filing, and preparation of program materials., Coordinated community inclusion activities for individuals with developmental disabilities., Monitored supplies and organized reports and administrative records to support program operations.
Languages
English
Full Professional
French
Native/ Bilingual
Swahili
Native/ Bilingual
kinyarwanda
Native/ Bilingual
Timeline
988 Crisis Counselor
988 Suicide & Crisis Lifeline
04.2025 - Current
Area Supervisor
ResCare Residential Services
07.2022 - 11.2024
Master of Health Administration - Health Informatics
University of Southern Indiana
Bachelor of Liberal Studies - Liberal Studies
Indiana University