Karli Casares
Justin,TX
Summary
Dedicated professional with a strong foundation in customer support and satisfaction. Seeking to leverage current skills, experiences, and capabilities to drive success and career advancement within an organization that prioritizes integrity, loyalty, and personal development. Proficient in Apple OS, Microsoft Vista OS, Windows OS, Word, Teams, Works, Excel, and Power Point. Specializing in Epic Facilitator, New Business Development, Sales Management, Team Building, Account Management, Training, New Product Rollout. Expertise in medical billing, coding, insurance verification, medical records, and appointment scheduling.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Martin Bionics
2022.03 - 2023.08
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
Patient Advocate
Martin Bionics
2022.03 - 2023.08
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
- Maintained patient records and updated electronic health systems to safeguard data.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Conducted regular follow-up with discharged patients to ensure successful transition into their home environment and address any concerns that may arise.
- Verified patient insurance eligibility and entered patient information into system.
Medical Receptionist
Patient 1st Medical Group
2021.01 - 2021.10
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Insurance Verification Specialist
Exigo Accounting
2019.11 - 2020.08
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
Education
Northwest High School
Justin, TXMedical Billing And Coding
University of Phoenix
Tempe, AZSkills
- Time management
- Customer engagement
- Computer skills
- Customer and client relations
- Scheduling
- Positive and professional
- Multitasking and prioritization
Timeline
Receptionist Administrator
Martin Bionics
2022.03 - 2023.08
Patient Advocate
Martin Bionics
2022.03 - 2023.08
Medical Receptionist
Patient 1st Medical Group
2021.01 - 2021.10
Insurance Verification Specialist
Exigo Accounting
2019.11 - 2020.08
Northwest High School
Medical Billing And Coding
University of Phoenix