Simone Peña
Katy,Texas
Summary
Experienced professional with five years in the restaurant and customer service industry. Passionate about leveraging expertise in customer engagement and satisfaction, conflict resolution, and streamlining service operations to contribute to continuous business growth and success. Open or seeking out new experiences, and able to learn new skills and information that can improve my performance in life.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
AutoNation Ford
Katy, TX
05.2024 - Current
- Greet and welcome guests as soon as they arrive at the office.
- Answer, screen and forward incoming phone calls.
- Direct visitors to the appropriate person and office.
- Scanned deals in deal docs.
- Handled and logged license plates.
Bartender
Local Table
Fulshear
10.2022 - 04.2024
- Prepares and maintains ingredients by following recipes
- Attends to the detail and presentation of each order
- Serves drinks while maintaining a sanitary and clean bar area
- Fostered a loyal customer base through exceptional service marked by professionalism and warmth, leading to recurring business.
Server/To-Go Specialist
Local Table
Fulshear
09.2020 - 10.2022
- Streamlined takeout operations by adeptly managing a high volume of online and in-person orders, enhancing customer convenience and satisfaction
- Hosted large groups for special events, demonstrating exceptional organizational skills and customer service, contributing to memorable experiences.
Education
James E. Taylor highschool
Katy, TX05.2018
Skills
- Customer service
- Food service
- Communication skills
- Computer literacy
- Time management
- Microsoft word
- Guest services
- Leadership
- Time Management
- Teamwork
- Organizational Skills
- Quality Assurance
- Answering Phones
Timeline
Receptionist Administrator
AutoNation Ford
05.2024 - Current
Bartender
Local Table
10.2022 - 04.2024
Server/To-Go Specialist
Local Table
09.2020 - 10.2022
James E. Taylor highschool