Karlisha Todman
Tampa,FL
Summary
Hardworking and motivated manager with 4 years of experience and record of success in both sales and the trucking industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Manager/Administrator
Judith transport and logistics
Tampa, FL
09.2019 - Current
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Scheduling drivers to pick up and deliver loads to customers or vendors, while determining the best delivery methods and negotiating rates directly with vendors and customers, and getting the necessary documents and permits that drivers will need.
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Negotiated agreements with suppliers on behalf of the company.
- Directed all aspects of day-to-day business operations including customer service initiatives.
- Cultivated relationships with external stakeholders including vendors and customers.
- Oversaw recruitment, hiring, training, performance management, and retention of staff.
- Provided strategic leadership and direction to the organization.
Sales Representative
Florida Seal and Rubber
Tampa, FL
07.2017 - 08.2019
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, and product demonstrations.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Analyzed customer feedback to improve products and services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Researched competitors' products, prices, and sales techniques.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Utilized CRM software tools to track progress of each sale cycle stage.
Education
Some College (No Degree) - Information Technology Management
Western Governors University
Salt Lake City, UT08.2024
High school diploma -
Blake High School
Tampa, FL06.2014
Skills
- Strategic Planning
- Social Media Management
- Business Development
- Team Leadership
- Negotiation
Timeline
Manager/Administrator
Judith transport and logistics
09.2019 - Current
Sales Representative
Florida Seal and Rubber
07.2017 - 08.2019
Some College (No Degree) - Information Technology Management
Western Governors University
High school diploma -
Blake High School
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