Karlos Paz Cohen
Business Analyst | Project Mgr.
www.linkedin.com/in/karloscohen/,SC
Summary
Highly skilled, hands-on professional, with solid education and experience within the healthcare field for over 10+ years. Talented Project Coordinator focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time and within budget constraints. Knowledgeable about planning and executing projects. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets of $1 Mil. and monitored project costs.
Overview
16
16
years of professional experience
Work History
Business Analyst
MindPath Health
Durham, NC
01.2022 - 01.2023
- Collaborated with stakeholders to define project objectives and criteria.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Implemented business intelligence solutions to increase operational efficiency.
- Designed and developed data pipelines to acquire, clean and process data.
- Generated standard and custom reports to provide insights into business performance.
- Collaborated with stakeholders to identify business needs and data sources.
- Performed gap analysis to identify areas of improvement.
- Surveyed clients to ascertain requirements and expectations for product.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Project Implementation Mgr-Business Analyst
AdvancedMD
07.2019 - 01.2022
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented 85% of clients within 90 days
- Coached different components of EMR/EHR to staff members and providers
- Collaborated with C-suite executives
- Certified SME on Advanced Insight – Process reviews as needed
- Developed, tested, and designed templates per end user requirements
- Reviewed and synchronized practice management sections – billing –RCM- credentialing-and enrollments
- Interconnected internal and external implementation requirements and expectations
- Assured client satisfaction and resolve any issues
- Assisted in the review of client processes and the enhancement of new workflow plans
- Administered client relationships and convey progress weekly or as agreed
- Supported sales -Coordinate data conversion, interface, and other timelines and expectations
- Assisted with adoption of processes, process review, and overall sap implementation.
- Provided technical support for troubleshooting analytics and reporting issues.
- Created dashboards to monitor and track key performance indicators.
- Implemented business intelligence solutions to increase operational efficiency.
- Collaborated with stakeholders to identify business needs and data sources.
Project coordinator | Team Leader
Sutter Physician Services
06.2017 - 07.2019
- Built flow charts and project plans, informing clients on available services while proposing viable paths towards accomplishing objectives.
- Directed a group of 34 rotating team members
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported on the progress/status of project milestones
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Organized the program, its participants, stakeholders, and deliverables
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Resolved operational problems and identified work process improvements
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Coordinated team members, consultants and material resources across multiple projects and departments.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.
- Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders.
Research Study coordinator - Intern
The University Of Utah College Of Pharmacy
08.2016 - 03.2017
- Acted as clinical research associate responsible for overseeing patient activity for 6 cancer research studies, including complex Phase 1 studies
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Collaborated closely with physicians, nurses, pharmacists, and other medical team personnel to ensure patient safety and research data integrity through protocol compliance
- Collected, evaluated, and modeled collected data.
- Conducted screening and consenting of potential study subjects and oversaw research patients’ study procedures and visits
- Facilitated information dissemination between study sponsors, onsite medical team, and patients
- Provided support and mentorship as a team lead to team members regarding complex trials
- Assisted senior staff in personnel matters and quality control
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Administrative Liaison - Intern
Intermountain Medical Group
06.2016 - 03.2017
- Organized a variety of projects to facilitate communication and implemented a huddle board project customized to each specialty clinic within the medical group
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Provided support for team projects and initiatives to contribute to team success.
- Suggested process improvements to make administrative processes and procedures more streamlined.
- Conducted research to assist with routine tasks and special projects.
- Performed clinic utilization analysis for one hospital campus and 17 stand-alone clinics in the south Salt Lake region
- Demonstrated a need for increased patient access to competitive primary care services in the area
- Presented findings to medical group physician leadership to create awareness and buy-in for increased clinic hours
- Led a project to plan the expansion of the main hospital and outpatient clinics to increase patient access
- Collated EPIC data on patient volumes, physician exam room utilization, and staff workroom capacity to project clinic functionality both during and after the reorganization
- Interfaced with architects and facilities administrators to plan the redesign of 4 outpatient clinics
- Other contributions included: Reallocating resources and the float pool to control costs
- Evaluated and analyzed the flow of patient wait times/traffic flow to identify and resolve bottlenecks and create a more efficient workflow
- Crafted executive summaries to share results of assessed data, system efficiency, and operations flow to officers and department leaders.
Nuclear Medicine Technician
Huntsman Cancer Institute
08.2011 - 08.2016
- Reviewed patient progress to document effects of any prescribed medication.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Revamped the nuclear medicine program to simplify and streamline patient communication, services, and procedures
- Facilitated communication between patients and care providers by translating from English to Spanish/Portuguese and vice versa
Project Coordinator/Administrator
The University of Utah Eccles Fox School of Business
05.2015 - 08.2015
- MVA Arrival Mode Project
- Monitored and documented safety standards to verify compliance.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Developed research protocols and procedures to produce accurate results.
- Utilized advanced analytical software to analyze data sets.
- Performed statistical, qualitative, and quantitative analysis.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Lay Responder Instructor
First Aid, American Heart Association
07.2012 - 08.2013
- Organized educational opportunities, such as lectures and coursework for students
- Set facilities and equipment for courses
- Synchronized students, healthcare professionals, EMT’s, and firefighters.
Interpreter/Research Assistant
The University of Utah Hospital and Clinics
06.2011 - 07.2012
- Researched nuclear control of cell growth and differentiation; wrote reports
- Maintained inventory of lab supplies
- Clarified medical procedures and ensured patient understanding by translating for non-English speaking patients.
Dialysis Technician
intermountain Healthcare
02.2007 - 09.2011
- Monitored and programmed patients’ hemodialysis treatments
- Estimated treatment parameters and patient access
- Created and instituted quality checks for clinics and care plans for patients.
- Advised patients and families on health topics pertinent to care and treatment.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Recorded client data on hemodialysis flow chart.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Monitored each patient closely during treatment to check for any adverse reactions or changes in condition and reported emergencies to nurses.
- Performed routine quality control and safety checks on all equipment.
Research Assistant
Gynecologic Oncology Research, University of Utah School of Medicine
06.2010 - 06.2011
- Researched use of localized chemotherapy drugs to treat cervical cancer; wrote analytical reports
- Recruited Spanish-speaking research subjects
- Assisted with educating research subjects about procedures
- Arranged findings for ICB submission.
- Maintained up-to-date records of research activities and results for future reference.
- Worked in fast-paced laboratory environment.
- Assisted scientists by collecting and organizing laboratory data.
- Collected research data through experimentation, surveys and leading focus groups.
- Analyzed results using analytical software and created reports.
Health Education Outreach intern
Huntsman Cancer institute
03.2010 - 05.2011
- Supported research for treatment groups and community outreach by leading discussions, presentations, and developing training materials
- Cultivated relationships with minority groups to effectively pass on information about resources; answered inquiries and concerns from patients and families
- Improved educational materials in different languages to accommodate minority populations.
- Targeted specific community groups with wellness and disease management information.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Participated in health promotion campaigns to raise awareness of health issues.
- Developed and implemented training classes to educate team members and community residents.
- Engaged clients in health-related activities to enhance overall well-being.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
MBA - Business Administration & Mgmt
The University of Utah
Salt Lake City, UT05.2017
Master of Science - Health Care Administration
The University of Utah
Salt Lake City, UT05.2017
Bachelor of Science - Health Promotion & Ed.
The University of Utah
Salt Lake City, UT05.2010
Skills
- HealthCare Administration
- HealthCare Electronic Medical Record
- Practice Management
- Healthcare Information Technology (HIT)
- Physician Relations
- Active Listener Great Communicator
- Interpersonal Skills
- Problem-Solving
- Time Optimization, Timelines, and Milestones
- Project organization & Management
- Leadership & Governance
- Schedule Management
- Product Development
- Revenue Cycle & Growth
- Public Speaking
- Technical Support
- Multi-Operations Management
- Stakeholder Relationship Management
- Data Collection
- Methodology Improvements
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Business Analyst
MindPath Health
01.2022 - 01.2023
Project Implementation Mgr-Business Analyst
AdvancedMD
07.2019 - 01.2022
Project coordinator | Team Leader
Sutter Physician Services
06.2017 - 07.2019
Research Study coordinator - Intern
The University Of Utah College Of Pharmacy
08.2016 - 03.2017
Administrative Liaison - Intern
Intermountain Medical Group
06.2016 - 03.2017
Project Coordinator/Administrator
The University of Utah Eccles Fox School of Business
05.2015 - 08.2015
Lay Responder Instructor
First Aid, American Heart Association
07.2012 - 08.2013
Nuclear Medicine Technician
Huntsman Cancer Institute
08.2011 - 08.2016
Interpreter/Research Assistant
The University of Utah Hospital and Clinics
06.2011 - 07.2012
Research Assistant
Gynecologic Oncology Research, University of Utah School of Medicine
06.2010 - 06.2011
Health Education Outreach intern
Huntsman Cancer institute
03.2010 - 05.2011
Dialysis Technician
intermountain Healthcare
02.2007 - 09.2011
MBA - Business Administration & Mgmt
The University of Utah
Master of Science - Health Care Administration
The University of Utah
Bachelor of Science - Health Promotion & Ed.
The University of Utah
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