Karlos Pipkins
Kyle,TX
Summary
Diligent, detail-oriented and experienced offering solid understanding of legal and regulatory issues surrounding activities. Background reviewing large data sets with speed and accuracy to verify integrity of information. Talent spotting anomalies in data, information and documentation.
Overview
36
36
years of professional experience
Work History
Tax Examiner
Internal Revenue Service, IRS
02.2024 - 05.2025
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
Call Center Representative
Aramark
10.2016 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
Food Service Worker
Aramark
06.1989 - 10.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Robert E Lee
Tyler, TXTimeline
Tax Examiner
Internal Revenue Service, IRS
02.2024 - 05.2025
Call Center Representative
Aramark
10.2016 - 11.2023
Food Service Worker
Aramark
06.1989 - 10.2016
Robert E Lee
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