Alexandria Szczepanik
Riverhead,New York
Summary
With my first job I started as a part-time employee and was promoted to assistant manager and ended my position as a store manager. My post office position I started as a part-time letter carrier and retired as a postmaster.
Overview
25
25
years of professional experience
Work History
Tax Examiner
IRS
- Assisted 5 managers in planning and execution of short-term and longer term goals and objectives.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Attended continuing education and internal courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
- Communicated with taxpayers in writing and by telephone.
Area Manager
Caldor Department Store
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Drove revenues and team morale by developing and deploying sales contests.
Store Manager
Stylco Shoes
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Postmaster
US Postal Service
04.1995 - 03.2020
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 100%.
- Issued and cashed 1000 daily money orders worth over $1000.
- Used webats to manage rent collection and billing for 2000 post office boxes.
- Managed daily operations of 1-employee post office.
Education
Diploma - Business Administration
Mater Christi High School
Astoria, NY06.1977
Diploma -
Blessed Sacrament
Jackson Heights NY 09.1973
Skills
- Documentation and Recordkeeping
- Customer Satisfaction
- Transaction Tax Preparation
- Service Quality
- Audit
- Regulation and Compliance
- Revenue Growth
- Marketing Strategies
- Complex Problem-Solving
- Verbal and Written Communication
- Data Integrity
- Store Oversight
- Case Management Skills
- Payroll Journal Entries
- Active Listening
- Data Analytics
- Legal Standards
- Team Support
- Balance Reconciliations
- Tax Form Proficiency
- Billing Procedures
- Employee Evaluation
- Product Knowledge
- Tax Return Filing
- Closing Procedures
- Credit Card Transaction Processing
- Customer Support Needs Assessment
- Monthly Financial Statements
- Service Delivery
- Corrective Actions
- Troubleshooting Techniques
- IRS Regulations
- Administrative Support
- Consolidated Financial Statement
- Correspondence Writing
- Problem Resolution
- Sales Presentation
- Efficient Service
- Weekly Payroll
- Client Interviews
- Customer Communication
- Staff Training
- Tax Issue Identification Expertise
- Accounting Techniques
- Payroll Reconciliation
- Financial Transactions
- Company Auditing
- Document Organization
- Basic Accounting Principles
- Project Coordination
Timeline
Postmaster
US Postal Service
04.1995 - 03.2020
Tax Examiner
IRS
Area Manager
Caldor Department Store
Store Manager
Stylco Shoes
Diploma - Business Administration
Mater Christi High School
Diploma -
Blessed Sacrament
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