Karlos Paul
Plainsboro,NJ
Summary
With a solid passion for cannabis and a strong foundation in leadership and operational management, I have the confidence to lead your team towards sustained growth and success in this fast-moving space. My commitment to the cannabis industry stems from a genuine desire to help others and my belief in the transformative power of the plant - physically, mentally, and emotionally. Being part of a movement that prioritizes wellness, education, and accessibility aligns with my professional development and fuels my curiosity, care, and focus on the customer experience. In previous leadership roles, I successfully directed daily operations, streamlined workflows, and built high-performing teams while adhering to various regulatory systems. Thriving in fast-paced environments that require adaptability, I fostered a culture of empowerment that led to improved sales performance, exceptional customer service, and high employee retention.
Overview
11
11
years of professional experience
Work History
Director of Operations
Got Your Six Dispensary
04.2024 - 04.2025
- Helped build out and establish licensed retail location from construction to backend operations in preparation for its grand opening. Responsible for overseeing the day-to-day operations, ensuring that sales targets are met and exceeded. Worked closely with the executive team to develop strategies that enhance customer experience, drive sales growth, and promote operational efficiency.
- Key Responsibilities:
- Operational Management:
- - Oversee all retail operations, including inventory management, staff scheduling, and compliance with regulations.
- - Implement best practices and standard operating procedures to maximize efficiency and effectiveness across all departments.
- - Ensure that the dispensary meets health, safety, and quality standards in accordance with industry regulations.
- Team Development:
- - Recruit, train, and develop a high-performing sales team that exemplifies excellent customer service and product knowledge.
- - Conduct regular performance reviews, provide coaching and mentorship, and identify training needs.
- - Foster an inclusive and motivating team environment that encourages collaboration and innovation.
- Financial Oversight:
- - Work closely with the CEO and finance team to develop and manage budgets, forecasts, and financial reports.
- - Monitor expenses and ensure profitability while maintaining quality and service standards.
- - Analyze financial performance and implement corrective measures as needed.
- Strategic Planning:
- - Collaborate with the executive team to develop long-term growth strategies and business objectives.
- - Stay informed of industry trends, competitive landscape, and regulatory changes that could impact the business.
- - Identify potential partnerships, collaborations, and expansions that align with the company’s vision.
- Well versed in Dutchie POS, Dutchie Backoffice, Dutchie Admin, METRC, Alpine IQ, Big Spin, Budsense, Microsoft Excel, Powerpoint, Word, Teams, Google Sheets, Docs, Meetings
Union Representative
UFCW
10.2022 - 04.2024
- Duties include: calling employees, setting up meetings, hosting meetings, problem-solving, creating community events and outreach programs, customer service, creating/ maintaining professional relationships with; employees, employers, lawyers, and government officials. Business Agent for the Cannabis Division.
Assistant Manager
The Cannabist
06.2021 - 10.2022
- Duties include: opening/ closing the store, cash handling, nightly deposits, inventory orders, scheduling, payroll, problem-solving, conflict resolution, organization, hiring/ interviewing, disciplinary, product ordering, inventory management, as well as assuring all state patients receive proper medication. Assisted in the set up as well as Grand Opening of the Deptford location, as well as assisted in the transition from medicinal to recreational sales on day one.
Sales Lead/Key Holder
Sunglass Hut
11.2020 - 06.2021
- Duties include: opening/ closing the store, cash handling, nightly deposits, inventory management and assuring each customer was met with the right quality of frames and lenses.
Sales Lead/Key Holder
TCC- The Cellular Connection
02.2018 - 05.2020
- Duties include: opening/ closing the store, selling cellular devices and managing cellular accounts, securing personal information from customers, content transferring, technology trouble shooting.
General Manager
The Pop Shop
06.2014 - 02.2018
- Duties include: opening/ closing the store, working in a fast paced environment, cooking/ prepping meals, clearing and cleaning tables, serving customers, cash handling, scheduling, payroll, driving and managing a food truck
Canvasser
Renewal by Andersen
06.2016 - 11.2016
- Duties include: traveled from house to house across the greater tri-state area gaining leads for a top Fortune 500 company.
Education
Certification - Cannabis
North Eastern Institute of Cannabis
Natick, MA02-2016
Certification - Computing Fundamentals
Gloucester County College
Sewell, NJ06-2015
Certification - Accounting
Gloucester County Institute of Technology
Sewell, NJ06.2015
Skills
- Strategic planning and execution
- Operations oversight
- Operational efficiency
- Business management
- Schedule oversight
- Retail build outs
- Teamwork and collaboration
- Team leadership
- Customer service
Languages
English - Fluent
Timeline
Director of Operations
Got Your Six Dispensary
04.2024 - 04.2025
Union Representative
UFCW
10.2022 - 04.2024
Assistant Manager
The Cannabist
06.2021 - 10.2022
Sales Lead/Key Holder
Sunglass Hut
11.2020 - 06.2021
Sales Lead/Key Holder
TCC- The Cellular Connection
02.2018 - 05.2020
Canvasser
Renewal by Andersen
06.2016 - 11.2016
General Manager
The Pop Shop
06.2014 - 02.2018
Certification - Accounting
Gloucester County Institute of Technology
Certification - Cannabis
North Eastern Institute of Cannabis
Certification - Computing Fundamentals
Gloucester County College
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