Karlton Kennard
Burleson,TX
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to fostering and maintaining professional relationships that drive profitability and business results. Adept at leading teams and solving problems, with a focus on streamlining operations to reduce costs and enhance organizational efficiency. Utilizes independent decision-making skills and sound judgment to consistently contribute to the success of the company.
Overview
11
11
years of professional experience
Work History
Tarrant County Detention Officer
Tarrant County Sheriff's Office
08.2013 - 07.2021
- Supervise and control inmate behavior during the operation of the detention center; or restrain by force if necessary
- Exercise appropriate judgment in handling of special needs situations or inmates; provide assistance in classification of inmates
- Communicate effectively and coherently with other staff or inmates with approved facility communication devices including the telephone system, intercom system, and portable or base radios; demonstrate effective communicative skills with inmates, public and staff.
- Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Supervised and controlled behavior of 78 inmates at a time.
Meter Reader
Atmos Energy
06.2013 - 08.2013
- Read gas consumption meters and records volume used by residential and commercial consumers: Walks or drives truck over established route and takes readings of meter dials
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Attended safety meetings and took part in safety awareness trainings and programs.
Inside Sales Representative
AT&T
09.2010 - 02.2012
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of the company.
Roadside Assistance Representative
AAA Texas
02.2010 - 09.2010
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Education
High School Diploma -
Lancaster High School
Lancaster, TX05.2008
Skills
- Time Management
- Multitasking
- Decision-Making
- Team building
- Task Prioritization
- Self Motivation
References
References are available upon request
Timeline
Tarrant County Detention Officer
Tarrant County Sheriff's Office
08.2013 - 07.2021
Meter Reader
Atmos Energy
06.2013 - 08.2013
Inside Sales Representative
AT&T
09.2010 - 02.2012
Roadside Assistance Representative
AAA Texas
02.2010 - 09.2010
High School Diploma -
Lancaster High School
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