Yeronica Jones
Arlington,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Tarrant County Clerk
Tarrant County
05.2023 - Current
- Provides assistance to customers in person, telephone, mail, electronically, and through online Live Chat
- Utilizes the County Clerk's website, departmental records management system, and public portals to respond to routine requests for information and refer more complex requests to appropriate staff members
- Accepts LiveChat inquiries, forwarding messages to the appropriate department if unable to provide answers.
Customer Service Associate
Fort Worth Water Department
04.2022 - 10.2022
- Answer basic billing, invoicing and collection questions
- Process permits and payments related to area of assignment
- Creates, updates and maintains accounts and records of billings, to include conducting balancing research including but not limited to contacting citizens, various internal and external sources to obtain accurate information to assist customers
- Closing or transferring water utility accounts for new/existing customers.
Customer Service Associate
Gwinnett County Water Department
04.2018 - 01.2022
- Answer basic billing, invoicing and collection questions
- Process permits and payments related to area of assignment
- Create, updates and maintains accounts and records of billings, to include conducting balancing
- Handle cash transactions and balancing cash drawers
- Provide excellent customer service.
Driver Examiner I
Georgia Department of Driver Services
07.2016 - 03.2018
- Provide excellent customer service while maintaining a cash register
- Process driver license and state identification paperwork
- Follow State Laws and regulations regarding the issuance of Government Identification
- Handle copious amount of confidential paperwork.
Catering Assistant
DeKalb Medical Center
07.2015 - 07.2016
- Responsible for patient's food service on assigned units
- Prepare patient menu selections prior to meals
- Offer alternatives to menu as allowed by prescribed diet
- Process patient trays according to the patient menu on the tray ticket
- Retrieve trays from the patient's rooms when meal completed
- Follow facility and department infection control policies and procedures.
Telephone Operator / Money Center Cashier
Walmart
11.2009 - 07.2015
- Answer the main telephone line and reroute calls to appropriate manager and/or department
- Provide excellent customer service while maintaining a cash register using the POS-One terminal
- Assist in loss prevention at the fitting room while maintaining customer integrity
- Assist department managers with the processing of overstocked merchandise.
Education
Gwinnet Technical College
Lawrenceville, GA01.2014
Everest Institute
Jonesboro, GA2008
Skills
- Leadership Qualities
- Training personnel
- Good Communication
- Customer Service
- Work alone and/or team enviroment
- Ability to multi-task
Timeline
Tarrant County Clerk
Tarrant County
05.2023 - Current
Customer Service Associate
Fort Worth Water Department
04.2022 - 10.2022
Customer Service Associate
Gwinnett County Water Department
04.2018 - 01.2022
Driver Examiner I
Georgia Department of Driver Services
07.2016 - 03.2018
Catering Assistant
DeKalb Medical Center
07.2015 - 07.2016
Telephone Operator / Money Center Cashier
Walmart
11.2009 - 07.2015
Gwinnet Technical College
Everest Institute
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