Karlvernaye Williams
Stamford,CT
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
9
9
years of professional experience
Work History
Lead Medical Assistant/Receptionist
Stamford Hospital
09.2023 - 08.2024
- Performed vital signs, assisted doctors with rectal examinations, assisted patients in rooms, recorded notes, confirmed medication, and patient's history
- Prepare exam rooms, Submit lab orders
- Made calls to patients regarding their previous lab work, pathology report, procedure results, recheck appointments
- Answer phone calls, file, organized patient charts / EMR/ eCW, insurance and coding
- Complete billing and coding for Procedures
- Assist patients with clinical questions, scan and CDSS pathology reports
- Distribute daily faxes to all staff
- Leadership, including training new staff members
- Set up weekly meetings with the Medical Assistants
- Schedule surgical procedures, Obtain Cardiac, Pulmonary, and PCP Clearance
- In charge of ordering lab supplies
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Home Health Aide
Private Client
01.2020 - 12.2023
- Assist patients with eating, going to the restroom and bathing
- Complete errands such as grocery shopping, picking up prescriptions, assisting to doctor's appointments
- Assist with daily medication
- Complete daily vitals such as blood pressure, pulse Ox and weight
Lead Medical Assistant/Receptionist
Scarsdale Pediatrics
05.2021 - 12.2022
- Performed vital signs, phlebotomy, ear lavage, assisted doctors with ear piercings, clinical exams
- Assist patients in rooms, record notes
- Made calls to patients regarding their previous lab work and recheck appointments
- Leadership, including training new staff members
- Answer phone calls, file, organized patient charts / EMR, insurance and coding
- Incharges of ordering lab supplies from Quest and LabCorp
Sales Associate/ Cash Officer
Home Goods
11.2015 - 11.2021
- Showed customers home goods as well as answering their questions about items
- Assisted in putting out stock as well as assigning proper place to display items
- Using a cash register to complete customers' purchases
- Amiably working with supervisors and co-workers
- Worked in the cash office, preparing money for the bank
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Supervisor/ Sales Associate
Capelli New York
05.2018 - 01.2020
- Show customers new merchandise, answering their questions about items and special sales, assisting in putting out stock, assigning proper place to display items
- Using a cash register to complete customers' purchases
- Amiably working with supervisors and co-workers
- Customer service, assisting customers with online orders
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Medical Assistant / Receptionist
Dermatology of Lower Manhattan
02.2019 - 09.2019
- Performed phlebotomy, assisted the doctors with biopsy, surgery, annual visits
- Assist patients in rooms, record notes
- Made calls to patients regarding their previous biopsy, lab work, and tests
- Answer phone calls, file, organize patient charts, insurance, and coding
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Externship
Medical Associates of Wall Street
09.2017 - 12.2017
- Performed EKG's, phlebotomy, urine collection, drug screens
- Take vital signs, as well as assisting doctors
- Administrative work, as greeting patients and making sure they're comfortable waiting to be seen from a physician
- Graciously interfaced with supervisor and co-workers throughout the day
Education
BSN - Nursing
Mercy University
Dobbs Ferry, NY07.2025
Bachelor of Science - Healthcare Management
University of Phoenix
Arizona City, AZ11.2023
Associate of Applied Science - Medical Assitant
Mandl, The School of Allied Health
New York, NY12.2018
Diploma -
High School For Environmental Studies
New York, NY05.2016
Skills
- HIPAA Compliance
- Medical Billing
- Customer Service
- Time Management
- Collaboration and Teamwork
- Excellent Communication
- Reliability
- Professionalism
- Staff Leadership
- Office Management
- Data Entry
- Insurance Authorizations
Locations
- Stamford Hospital - Gastroenterology, Stamford, CT, 06901
- Scarsdale Pediatrics, Scarsdale, NY, 10583
- Home Goods
- Dermatology of Lower Manhattan, New York, NY, 10010
- Capelli New York, New York, NY, 10001
- Medical Associates of Wall Street, New York, NY, 10005
- High School for Environmental Studies, New York, NY, 10034
Timeline
Lead Medical Assistant/Receptionist
Stamford Hospital
09.2023 - 08.2024
Lead Medical Assistant/Receptionist
Scarsdale Pediatrics
05.2021 - 12.2022
Home Health Aide
Private Client
01.2020 - 12.2023
Medical Assistant / Receptionist
Dermatology of Lower Manhattan
02.2019 - 09.2019
Supervisor/ Sales Associate
Capelli New York
05.2018 - 01.2020
Externship
Medical Associates of Wall Street
09.2017 - 12.2017
Sales Associate/ Cash Officer
Home Goods
11.2015 - 11.2021
BSN - Nursing
Mercy University
Bachelor of Science - Healthcare Management
University of Phoenix
Associate of Applied Science - Medical Assitant
Mandl, The School of Allied Health
Diploma -
High School For Environmental Studies
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