Karly Anemone
Harbeson
Summary
Resourceful Assistant Operations Manager known for high productivity and efficient task completion. Possess specialized skills in workflow optimization, team leadership, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team synergy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Delmarva Insurance Group
Harbeson, DE
09.2024 - Current
- Coordinated daily operations for efficient workflow and task completion.
- Assisted in managing team schedules and project timelines effectively.
- Communicated with clients to address inquiries and provide support.
- Trained new staff on company policies and operational protocols.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
Server
Sunrise Restaurant
Dewey, DE
04.2024 - 09.2024
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders efficiently and accurately.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled cash register transactions and processed payments smoothly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Outback Steakhouse
Rehoboth Beach, Delaware
11.2023 - 04.2024
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
Restaurant Hostess
Crab House
Rehoboth Beach, Delaware
04.2023 - 08.2023
- Greeted guests warmly upon arrival at Crab House.
- Managed reservations and seating assignments for optimal flow.
- Coordinated with servers to ensure timely table service.
- Maintained cleanliness and organization of the host stand area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Science - Marketing
Wilmington University
New Castle, DE06-2026
Associate of Applied Science - Marketing
Delaware Technical Community College
Georgetown, DE12-2025
Skills
- Customer service
- Team collaboration
- Employee training
- Client communication
- Time management
- Teamwork
- Adaptability and flexibility
- Relationship building
- Phone and Email etiquette
- Problem Solving
Certification
Personal Lines Insurance Producer-Allstate, 2024
Bloomberg Client Service Job Simulation Certification- Forage, 2026
Timeline
Assistant Operations Manager
Delmarva Insurance Group
09.2024 - Current
Server
Sunrise Restaurant
04.2024 - 09.2024
Server
Outback Steakhouse
11.2023 - 04.2024
Restaurant Hostess
Crab House
04.2023 - 08.2023
Associate of Applied Science - Marketing
Delaware Technical Community College
Bachelor of Science - Marketing
Wilmington University