Karly Baker
Knoxville,TN
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Overview
8
8
years of professional experience
Work History
Service Manager
Fleming's Prime Steakhouse & Wine Bar
09.2021 - Current
- Coordinated seamless associate scheduling practices that balanced employee needs against operational requirements.
- Maximized profit margins by efficiently managing labor costs and adjusting staffing levels according to business demands.
- Provided exceptional guest experiences, consistently adhering to company service standards throughout all front-of-house operations.
- Reduced staff turnover, providing comprehensive training programs and fostering a positive work environment.
- Optimized table turnover rates by closely monitoring dining room flow and efficiently managing reservations.
- Increased repeat business, building strong relationships with guests through exceptional service and personalized attention.
- Managed private dining deposits and kept up the kitchen sheets.
- Carefully interviewed, selected, trained, and supervised staff.
Hostess
Fleming’s Prime Steakhouse and Wine Bar
01.2021 - 09.2021
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each guest's needs or special requests before seating them at their table.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating Sevenrooms simultaneously.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Trained new hires and communicated information in a way that was unique to each associate.
Front Desk Associate
Planet Fitness
12.2020 - 02.2021
- Answered phones and communicated with members about their accounts.
- Checked members in and answered any questions.
- Gave tours of the gym and highlighted the gym's offerings resulting in nonmembers signing up.
Seasonal Fulfillment Employee
Target
11.2020 - 12.2020
- Searched for a product in a time limit; prepped, packed, organized packages on a time limit.
Sales representative
Cellular sales
09.2020 - 10.2020
- Called customers to give information, entered specific information into databases, communicated with a team.
Hostess Manager/Server/Bartender/Manager
Don Gallo
05.2016 - 09.2020
- Answered the phone and took and put together to go orders.
- Managed cash drawers, counted at the end of night.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
Education
No Degree - Finance
Pellissippi State Community College
Knoxville, TNHigh school Diploma, Honors courses, Business courses -
Farragut High School
01.2018
Skills
- Customer service skills
- Attention to details
- Team player
- Fast learner
- Ability to take constructive criticism
Timeline
Service Manager
Fleming's Prime Steakhouse & Wine Bar
09.2021 - Current
Hostess
Fleming’s Prime Steakhouse and Wine Bar
01.2021 - 09.2021
Front Desk Associate
Planet Fitness
12.2020 - 02.2021
Seasonal Fulfillment Employee
Target
11.2020 - 12.2020
Sales representative
Cellular sales
09.2020 - 10.2020
Hostess Manager/Server/Bartender/Manager
Don Gallo
05.2016 - 09.2020
No Degree - Finance
Pellissippi State Community College
High school Diploma, Honors courses, Business courses -
Farragut High School
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