Karly DeMasi
SRP Federal Credit Union
Aiken,SC
2
Certifications
4
years of professional experience
Detail-oriented customer service and operations professional with experience in financial services and multi-unit management. Skilled in accurate transactions, documentation, problem-solving, customer support, confidential information, policy compliance, and computer-based systems. Experienced in high-volume environments while maintaining accuracy and professionalism. Associate Degree in Business Management with strong communication, organizational, and analytical skills.
Work History
Teller
1 Year 3 Months- Process an average 85 transactions per shift while maintaining accuracy, professionalism, and member trust.
- Handle deposits, withdrawals, payments, and other cash transactions with accuracy and careful cash handling.
- Verify member information and follow security, compliance, and operational procedures during every interaction.
- Maintain discretion with confidential financial and personal information while completing accurate recordkeeping.
- Educate members on applicable financial products and services based on their needs and account questions.
- Work efficiently in a high-volume branch environment while sustaining accuracy and strong time management.
General Manager
6 Months- Managed 30 staff schedules per week to support restaurant coverage and shift coverage.
- Managed daily restaurant operations, staffing, training, customer service, and cash handling for a Wendy’s location.
- Supervised employees, addressed performance concerns, and resolved operational and customer-service issues promptly.
- Maintained accurate documentation and enforced procedures and company standards across daily restaurant activities.
District Manager
1 Year 7 Months- Recruited, interviewed, hired, trained, and coached employees to maintain staffing levels and performance expectations.
- Analyzed business results to identify operational needs, then adjusted store priorities based on performance trends.
- Enforced company policies, procedures, food-safety requirements, and operational standards across all locations.
- Resolved employee and customer concerns professionally, keeping issues moving quickly and preserving service quality.
- Maintained ServSafe Manager certification and served as a ServSafe Proctor to support employee training and compliance documentation.
Education
Associate Degree - Business Management
High School Diploma
Skills
Customer Service • Attention to Detail • Data Entry & Recordkeeping • Cash Handling • Financial Transactions • Problem Solving • Confidential Information • Policy & Procedure Compliance • Documentation • Recruiting & Training • Scheduling • Operations Management • Microsoft Office & Computer Systems • Written & Verbal Communication • Time Management
Certification
ServSafe Manager
Timeline
Teller
SRP Federal Credit Union
07.2025 - CurrentRead More
General Manager
Wendy’s
06.2024 - 12.2024Read More
District Manager
Wendy’s
11.2022 - 06.2024Read More
Aiken High School
High School Diploma
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Aiken Technical College
Associate Degree from Business Management
Read More