Karly Schaff
Raleigh,NC
Summary
Detail-oriented Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
10
10
years of professional experience
Work History
Practice Manager
42 North Dental
Portland, ME
11.2022 - 02.2023
- Acted as a valuable resource for physicians in the practice
- Managed schedules for optimal productivity
- Implemented effective strategies for treatment planning to increase case acceptance rates
- Provided workflow direction for auxiliary staff
- Effectively managed all aspects of Human Resources including recruitment, training, performance evaluations and terminations
- Oversaw the management of accounts receivables involving patient payments and insurance coverage.
- Utilized practice metrics to make informed decisions in order to optimize office performance
- Collaborated with home office to effectively communicate and address office requirements and accomplishments
- Pursued fresh strategies for optimizing business performance
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
Practice Administrator
St. James Dentistry
Myrtle Beach, SC
07.2013 - 08.2022
- Provided exceptional customer service to ensure a positive impression for new and potential patients
- Skilled in efficiently managing schedules, confirming insurance coverage, and meticulously handling dental claims while promptly recording insurance payments (via paper checks, EFT's, and virtual payments), alongside adeptly capturing high-quality dental photographs.
- Maintained strict compliance to HIPAA and patient privacy regulations by ensuring accurate and secure data entry for patient records.
- Utilized ideal customer service methods, maintaining professional phone etiquette while successfully implementing various scripting strategies
- Continuously sought opportunities for professional growth
- Efficiently handled all aspects of payroll management, including vacation and paid time off
- Educated patients on treatment plans and financial obligations
- Implemented strategies to enhance online visibility through effective content creation and regular updates
- Presents comprehensive reports on daily business activities, program achievements, and annual results analysis in morning huddles.
Education
Associate of Applied Science - Business
HGTC
Myrtle Beach, SC05.2012
HIGH SCHOOL DIPLOMA -
CAESAR RODNEY HIGH SCHOOL
06.2000
Skills
- Practice & Performance Management
- Leadership
- Microsoft Outlook, Excel, PowerPoint
- Budget Oversight
- Auditing
- Accounting
- EMR Systems
- Typing
- Active listening
- Time management
References
Available Upon Request
Timeline
Practice Manager
42 North Dental
11.2022 - 02.2023
Practice Administrator
St. James Dentistry
07.2013 - 08.2022
Associate of Applied Science - Business
HGTC
HIGH SCHOOL DIPLOMA -
CAESAR RODNEY HIGH SCHOOL
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